Tata Communications Hiring Jr Customer Service Executive in Mumbai | Freshers Eligible

Job Description

Designation: Program Manager, B1-1

Reports to: SD Manager

Hiring Manager: Alex Samuel

IC Role: Yes

Key Responsibilities

Manage service delivery of new orders in coordination with implementation/provisioning, internal CFT and customers so new revenues can be commissioned.

• Support planning, coordination and execution of programs for CNGCS, SASE and EIS lines of business.
• Work with engineering, operations, vendors and business stakeholders to keep project milestones on time.
• Maintain program schedules, RAID (Risks, Assumptions, Issues, Dependencies) logs and action trackers.
• Track deployment progress, service onboarding and transformation initiatives across customer environments.
• Prepare program dashboards, status reports and executive presentations for leadership reviews.
• Run governance meetings and make sure action items and escalations are closed on time.
• Support budget tracking, resource planning and vendor management.
• Drive process improvements, documentation governance and adoption of project management best practices.

Behaviours (DRIVE)

• Ability to multi-task and manage priorities.
• Willingness to embrace new technologies, platforms and applications.
• Process-driven, prompt, courteous, confident, self-motivated and collaborative.
• Positive attitude, willing to take on challenges and work under adverse conditions while handling pressure.