Tata Communications Hiring Jr Customer Service Executive in Mumbai | Freshers

This role is for a Program Manager (B1-1) based in Mumbai, reporting to the SD Manager. It is an individual contributor position.

Key Responsibilities

• Manage service delivery of new orders in coordination with implementation, provisioning, internal CFT and customers to commission new revenues.
• Support planning, coordination and execution of programs across the CNGCS, SASE and EIS lines of business.
• Work with engineering, operations, vendors and business stakeholders to keep project milestones on track.
• Maintain program schedules, RAID (Risks, Assumptions, Issues, Dependencies) logs and action trackers.
• Track deployment progress, service onboarding and transformation initiatives across customer environments.
• Prepare program dashboards, status reports and executive presentations for leadership reviews.
• Run governance meetings and make sure action items and escalations close on time.
• Support budget tracking, resource planning and vendor management.
• Drive process improvements, documentation governance and adoption of project management best practices.

Behaviours Expected (DRIVE)

• Ability to multi-task and manage priorities.
• Willingness to adopt new technologies, platforms and applications.
• Process-driven, prompt, courteous, confident, self-motivated and collaborative.
• Positive attitude, willingness to take on challenges and ability to work under pressure and adverse conditions.