Overview
About the Role
As a Support Analyst at Oracle, you will be responsible for addressing end-user inquiries through phone and electronic channels. Your primary objective will be to deliver level-one support and resolve issues within defined timelines by leveraging the knowledge base and web resources.
Key Responsibilities
- Respond promptly to helpdesk tickets via phone, email, or web-based channels.
- Troubleshoot and resolve customer issues following established procedures and resources.
- Document all customer interactions and resolutions in the ticketing system.
- Escalate complex or unresolved issues to relevant technical teams with clear case notes.
- Assist with onboarding and support for new and existing users.
- Work closely with team members to ensure timely and accurate resolutions.
- Maintain professionalism and high standards of customer service in all interactions.
Required Skills
- Active Directory
- Citrix
- Customer Service & Support
- Microsoft Office Suite
- Network and Printer Troubleshooting
- Remote Troubleshooting
- Technical Support
- Ticketing Tools
- VMWare
- VPN
- Windows OS
Qualifications
0 to 2 years of experience. Proficiency in English (reading, writing, speaking) is required. Visa/work permit sponsorship is not available for this role.
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Key Skills
Related Tags
Education Requirements
- Any bachelor's degree in a relevant field
Eligible Batch Years
Oracle
Oracle Corporation is a global leader in enterprise software, cloud solutions, and database technology. Founded in 1977, the company has grown to become one of the world's largest and most influential technology firms, with a mission to help people see data in new ways, discover insights, and unlock endless possibilities. Oracle is best known for its flagship relational database management system, which has been a cornerstone of enterprise IT for decades, as well as its comprehensive suite of cloud applications and infrastructure services.
Headquartered in Austin, Texas, USA, Oracle employs over 140,000 people worldwide and serves customers across virtually every industry. The company holds a strong market position in cloud computing, enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management solutions. Recent achievements include expanding its Oracle Cloud Infrastructure (OCI) offerings, forging strategic partnerships with major corporations, and making significant advancements in AI-powered analytics and autonomous database technologies. Oracle continues to be recognized for its innovation, scalability, and reliability in delivering mission-critical solutions to enterprises globally.
Company Details
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Websiteoracle.com
