Sprinklr Hiring UX Research Intern in Gurgaon | Apply

Sprinklr is an AI-native Unified Customer Experience Management platform that helps brands deliver personalized customer experiences across every touchpoint. The platform supports social media management, marketing, advertising, customer feedback, and omnichannel contact center operations for enterprises worldwide.

Role Overview

As a UX Research Intern, you will contribute to the evolution of Sprinklr’s enterprise platform by working alongside teams in the United States and collaborating with researchers, designers, and engineers. The role includes ownership of a multi-phase research study, gathering qualitative and quantitative insights, and presenting findings to product leadership.

Key Responsibilities

• Support and Execute Studies: Assist with planning, designing, and conducting research studies including user interviews, surveys, and usability testing.
• Data Synthesis & Analysis: Analyze user feedback and behavioral metrics to create personas, task analyses, and journey maps.
• Cross-Functional Collaboration: Work with product managers and engineers to align user needs with technical and product requirements.
• Research Operations Support: Help coordinate participant recruitment, study logistics, and research repositories.
• Advocate for the User: Convert research findings into actionable design insights and present recommendations through reports and visual presentations.
• UX Quality Assurance: Participate in benchmarking, competitor reviews, and feature evaluations to identify usability gaps.

What We Look For

• Currently pursuing a Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Cognitive Science, Psychology, Design, or a related field.
• Interest in AI systems and AI-driven product research, including human-AI trust and prompt workflows.
• Academic or project exposure to UX research methods such as card sorting, heuristic evaluations, interviews, and context mapping.
• Ability to synthesize complex data into structured insights.
• Strong presentation and storytelling skills with data.
• Familiarity with tools such as UserTesting, UserZoom, Qualtrics, Typeform, Figma, and Miro.
• Interest in solving complex B2B workflow and enterprise product challenges.

What the Internship Offers

• Mentorship & Onboarding: Dedicated mentorship and onboarding into enterprise SaaS design practices.
• Professional Development: Weekly workshops focused on career growth, executive presentations, and professional branding.
• Executive Exposure: Opportunities to interact with senior product leaders and collaborate with global teams.

Sprinklr supports employee growth through mentoring programs, healthcare benefits where applicable, and paid time off policies. The company is committed to maintaining an inclusive and equal-opportunity workplace.