Overview
About the Role:
As a Data Analyst at S&P Global Market Intelligence, you will collaborate with the Content Customer Service Team to address client inquiries, enhance data quality, and provide actionable insights. Your role will significantly impact client satisfaction and support our mission of delivering accurate and comprehensive data solutions.
Eligibility:
- Batch: Open to graduates from 2023, 2024 batches.
- Education Requirement: Bachelor's or Master's degree in Finance, Computer Science, Information Systems, or equivalent.
Responsibilities:
- Analyze and resolve client questions related to Public Ownership and Investor Activism datasets.
- Conduct research and provide accurate, timely, and quality responses to customer inquiries.
- Create and update knowledge base articles to improve client self-service capabilities.
- Collaborate with multiple teams to ensure seamless workflow and resolution of queries.
- Identify patterns and trends in client queries for continuous process improvement.
- Manage client interactions, provide training, and support ongoing projects.
- Act as the voice of the customer by reporting key insights and trends.
Key Skills Required:
MS Excel, Power BI, SQL, Tableau, Data Analysis, Reporting, Client Communication, Problem-Solving, Time Management, Critical Thinking, Team Collaboration
What’s in It for You:
- Work in a dynamic environment that directly impacts client satisfaction.
- Collaborate with global teams and gain exposure to advanced data management practices.
- Access a wealth of resources for career development, including training programs and mentorship opportunities.
- Enjoy comprehensive benefits, including health coverage, flexible downtime, continuous learning, and family-friendly perks.
About S&P Global Market Intelligence:
S&P Global Market Intelligence provides industry-leading data and insights to empower businesses, governments, and individuals to make informed decisions. Our team is committed to diversity, equity, and inclusion, fostering a culture of creativity, innovation, and collaboration.
Equal Opportunity Employer:
S&P Global is an equal opportunity employer, offering a diverse and inclusive work environment. We welcome applications from all qualified candidates.
For more details and to apply, visit S&P Global Careers.
Technical Skills:
MS Excel, Power BI, SQL, Tableau, Data Analysis, Reporting, Client Communication, Problem-Solving, Critical Thinking, Collaboration
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Education Requirements
- Bachelor's or Master's degree in Finance, Computer Science, Information Systems, or equivalent.
Eligible Batch Years
S&P Global
S&P Global is a leading multinational provider of financial information, analytics, and market intelligence. Founded in 1860, the company delivers essential data, benchmarks, and insights to help businesses, governments, and individuals make informed decisions. With a mission to transform data into actionable intelligence, S&P Global operates across multiple segments including Ratings, Market Intelligence, Commodity Insights, and Indices, serving clients worldwide.
Headquartered in New York City, USA, S&P Global employs over 35,000 professionals across more than 30 countries. It is renowned for its credit ratings, widely used by investors and financial institutions to assess creditworthiness, and for its S&P Dow Jones Indices, which include globally recognized benchmarks like the S&P 500. In recent years, the company has expanded its capabilities through strategic acquisitions, such as the merger with IHS Markit in 2022, strengthening its position as a premier source of integrated data and analytics in the financial services industry.
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