Smarsh Hiring Corporate IT Intern (Bangalore) | Paid Internship

Smarsh helps organizations manage risk and uncover intelligence within their digital communications. More than 6,500 companies in regulated industries rely on Smarsh to identify compliance, legal, or reputational risks across 80+ communication channels before they escalate into regulatory issues. Continuous innovation and consistent recognition from analysts such as Gartner and Forrester have supported the company’s rapid growth and long presence on the Inc. 5000 list.

The Corporate IT Intern will assist the IT Service Desk team by providing technical support, troubleshooting hardware and software issues, and supporting end users. This internship is designed for students or recent graduates seeking hands-on exposure in a professional IT support environment while building foundational technical and service skills.

Key Responsibilities

• Technical Support: Deliver first-level assistance for Windows and Mac hardware, diagnosing and resolving technical issues efficiently.
• Microsoft Support: Help users with Microsoft software products, including installation, configuration, and troubleshooting.
• Customer Service: Provide responsive support and clear communication to ensure a positive user experience.
• Issue Documentation: Record all support activities and resolutions in the ticketing system to maintain accurate logs and identify recurring problems.
• Knowledge Base Development: Contribute to internal documentation, FAQs, and step-by-step guides based on common support cases.
• Hardware Setup: Support laptop and desktop provisioning, configure peripherals, and assist with basic hardware diagnostics.
• Learning and Development: Participate in meetings, training sessions, and knowledge-sharing activities to build IT service desk expertise.

Qualifications

• Currently pursuing or recently completed a diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.
• Some exposure to IT support through coursework, personal projects, labs, or part-time roles is helpful but not required.
• Basic familiarity with Windows or Mac operating systems, common office applications, and fundamental networking concepts such as IP addressing, Wi‑Fi, and VPN.
• Willingness to learn, clear English communication, a customer-focused attitude, and basic troubleshooting ability.
• Foundational certifications such as Microsoft certifications or ITIL Foundation are advantageous but not mandatory.

The intern will work closely with the IT Service Desk Manager and team members, supporting requests in a collaborative and fast-moving environment. The role provides exposure to practical IT service management processes including incident management, request fulfillment, and documentation.

About the Culture

Smarsh values curiosity, continuous learning, and collaboration. Teams work with widely used communication platforms and leading cloud infrastructure while leveraging modern AI and ML technologies. The company promotes an inclusive environment where employees are encouraged to contribute authentically and grow professionally.