Overview
About Salesforce
Salesforce is an AI CRM company focused on helping customers succeed through innovation, accessibility, and trusted technology. The company supports an inclusive workplace and encourages individuals who are passionate about improving digital experiences for everyone.
This role is designed for early to mid-career professionals who are eager to learn accessibility technologies and customer support practices. You will work alongside experienced accessibility engineers and gain exposure to the Salesforce platform.
The position requires working from Salesforce hub locations in Bangalore or Hyderabad with in-office presence three days per week. Teams operate in rotating shifts across AMER, EMEA, and APAC hours based on business requirements.
Key Responsibilities
- Respond to customer accessibility cases with urgency, empathy, and technical accuracy.
- Investigate accessibility issues using assistive technologies such as JAWS, NVDA, and VoiceOver.
- Create accessibility demonstrations and test environments within the Salesforce ecosystem.
- Lead customer calls and communicate technical findings clearly to both customers and internal teams.
- Act as a liaison between customers and product teams by escalating validated accessibility issues.
- Build expertise in Salesforce product functionality to assist customers with complex accessibility challenges.
- Develop knowledge base content and support documentation for customers and internal teams.
- Share learnings and best practices with teammates.
- Promote accessible design and development practices across teams and customer interactions.
Minimum Qualifications
- Strong interest in accessibility and inclusive technology experiences.
- Working knowledge of HTML, CSS, and JavaScript with the ability to modify front-end code.
- Experience using assistive technologies, especially screen readers.
- Understanding of WCAG 2.2, ARIA 1.2, and WAI-APG accessibility standards.
- Ability to communicate technical concepts clearly and effectively.
- Analytical problem-solving skills and the ability to manage multiple support cases.
- Background in customer support, technical consulting, or a related environment.
Preferred Qualifications
- Experience with assistive technologies such as NVDA, VoiceOver, TalkBack, ZoomText, or Dragon NaturallySpeaking.
- Knowledge of accessibility testing tools including axe-core, Deque Axe, IBM Equal Access Checker, or Lighthouse.
- Experience with Salesforce or CRM platforms.
- Salesforce certifications or accessibility certifications such as IAAP WAS or DHS Trusted Tester.
- Background in accessibility auditing, accessible UI development, or accessibility consulting.
Benefits and Perks
- Comprehensive benefits package with wellness and parental support programs.
- Access to Trailhead learning and enablement resources.
- Leadership coaching and exposure to executive thought leaders.
- Volunteer and community participation opportunities.
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Key Skills
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Education Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field preferred
Eligible Batch Years
Salesforce
Salesforce is a leading global provider of cloud-based Customer Relationship Management (CRM) software, founded in 1999 and headquartered in San Francisco, California, USA. The company’s mission is to help businesses of all sizes connect with their customers in entirely new ways by leveraging cloud technology, artificial intelligence, and data-driven insights. Salesforce offers a comprehensive suite of applications for sales, service, marketing, commerce, and analytics, enabling organizations to streamline operations, enhance customer engagement, and drive growth.
With over 70,000 employees worldwide, Salesforce is recognized as one of the most influential technology companies in the enterprise software market, consistently ranking among the top innovators in cloud computing. It has expanded its ecosystem through strategic acquisitions such as Slack, Tableau, and MuleSoft, strengthening its capabilities in collaboration, analytics, and integration. In recent years, Salesforce has been noted for its strong commitment to sustainability, equality, and philanthropy, pledging to achieve net-zero emissions and actively supporting community initiatives through its 1-1-1 model. The company continues to maintain a dominant market position, serving millions of users across industries and geographies.
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Websitesalesforce.com