Overview
About Futureforce University Recruiting
The Futureforce University Recruiting program focuses on attracting, developing, and supporting emerging talent. Interns and graduates work on meaningful projects that contribute directly to the business while collaborating with teams across the globe.
The program also offers mentorship, learning opportunities, job shadowing, and professional development resources.
About Salesforce
Salesforce is an AI CRM company focused on helping organizations drive customer success through innovation and technology. The company encourages collaboration, learning, and customer-first thinking across its teams.
Role Overview
Salesforce is seeking an Associate Technical Support Engineer to join the Technical Support Engineering team within the Support Success Organization. The role involves supporting customers, resolving technical issues, and helping improve product satisfaction and long-term customer loyalty.
Key Responsibilities
- Respond to customer support cases and assist in diagnosing technical issues
- Troubleshoot product defects, configuration issues, and integration failures
- Work with senior engineers to escalate and resolve complex technical problems
- Create and maintain solution documentation and internal knowledge articles
- Reproduce issues in testing environments and prepare bug reports for Engineering teams
Eligibility Criteria
- B.E., BTech, MCA, or equivalent technical background
- 0-2 years of experience supporting mission-critical software components
Required Skills
- Ability to learn new technologies quickly
- Strong analytical and troubleshooting capabilities
- Comfort working in a fast-paced environment
- Ability to communicate technical challenges and solutions effectively
- Capability to work through ambiguous problems with abstract thinking
Preferred Skills
- Exposure to Salesforce or Informatica products such as PowerCenter, EDC, DQ, CDI, CAI, ILM suite, TDM, Data Masking, Data Archive, or MDM
- Knowledge of Java, C++, Python, Bash, or related technologies
- Understanding of HTML, CSS, JavaScript, and frameworks including React, Angular, or Vue.js
- Basic understanding of APIs, databases, and cloud technologies
- Knowledge of networking concepts such as DNS, HTTP, and REST APIs
- Strong foundation in computer science concepts including object-oriented design, algorithms, and data structures
Modern Tooling Exposure
- Experience reviewing or using AI-assisted coding tools and generated code artifacts
- Familiarity with tools such as GitHub Copilot, Cursor, Claude Code, Gemini, or similar frameworks is beneficial
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Education Requirements
- B.E.
- BTech
- MCA
- Equivalent technical experience
Eligible Batch Years
Salesforce
Salesforce is a leading global provider of cloud-based Customer Relationship Management (CRM) software, founded in 1999 and headquartered in San Francisco, California, USA. The company’s mission is to help businesses of all sizes connect with their customers in entirely new ways by leveraging cloud technology, artificial intelligence, and data-driven insights. Salesforce offers a comprehensive suite of applications for sales, service, marketing, commerce, and analytics, enabling organizations to streamline operations, enhance customer engagement, and drive growth.
With over 70,000 employees worldwide, Salesforce is recognized as one of the most influential technology companies in the enterprise software market, consistently ranking among the top innovators in cloud computing. It has expanded its ecosystem through strategic acquisitions such as Slack, Tableau, and MuleSoft, strengthening its capabilities in collaboration, analytics, and integration. In recent years, Salesforce has been noted for its strong commitment to sustainability, equality, and philanthropy, pledging to achieve net-zero emissions and actively supporting community initiatives through its 1-1-1 model. The company continues to maintain a dominant market position, serving millions of users across industries and geographies.
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