Sagility Hiring Trainee Process Consultant in Hyderabad

Trainee Process Consultant

Sagility combines technology-enabled BPM services with deep healthcare domain expertise to support better member and patient experiences. The company provides services across clinical support, case management, provider solutions, payment integrity, claims cost containment, and analytics.

The associate contributes to overall team performance and client satisfaction by following established action plans and process guidelines.

Education

Any Graduate

Experience

0 to 1 year

Roles and Responsibilities

• Handle claims processing, incoming calls, and outgoing calls according to process guidelines.
• Maintain customer satisfaction standards by meeting TAT and quality benchmarks defined in client SLAs.
• Understand professional standards, procedures, and company policies before taking action or making decisions.
• Use company policies to resolve customer concerns or escalate issues when managerial support is required.
• Update customer records accurately within the company platform.
• Review, investigate, adjust, remit, or deny claims based on company procedures.
• Support administrative and customer service activities while ensuring process compliance.
• Make quick and accurate decisions with a strong focus on customer satisfaction.

Mandatory Skills

• Knowledge of Claims Administration (Voice)
• Client interaction and escalation handling
• MS Excel skills for compiling and summarizing data
• Reasoning and analytical ability
• Active listening and comprehension skills

Preferred Skills

• MS Office
• Typing and computer skills
• Good communication in English
• Analytical and comprehension abilities