HCLTech Hiring Trainee Delivery Operations (Hyderabad) | Freshers

Job Summary

As a Trainee in Delivery Operations, you will manage orders, update task statuses, and monitor transactions to make sure Service Level Agreements (SLAs) are met. Your work will directly affect process quality and help improve customer satisfaction through clear communication and data management.

Key Responsibilities

1. Handle customer inquiries and issues via email or chat, giving timely and effective resolutions using written communication skills.
2. Carry out data entry and maintain databases, keeping data accurate and complete with close attention to detail.
3. Monitor transactions and make sure all activities are completed within the agreed SLAs, while maintaining high process quality standards.
4. Follow company policies and guidelines, protecting confidentiality and acting ethically in all interactions.
5. Take part in self-directed and instructor-led learning, using LMS tools to build skills and knowledge.
6. Actively ask mentors and peers for feedback to improve performance and contribute to individual and team success.
7. Work with team members to achieve project outcomes and meet deadlines.

Skill Requirements

1. Strong written and verbal communication skills
2. Basic knowledge of data entry and database management
3. Familiarity with Service Level Agreements and process quality standards
4. Proficiency in using Learning Management System (LMS) tools for skill development

Other Requirements

Optional but valuable: certification in customer service or communication skills.