Overview
About the Opportunity
Sagent is looking for a motivated and tech‑savvy IT Support Engineer – Trainee to join the IT service desk team. The role focuses on delivering reliable technical assistance to customers and internal teams while maintaining stable system operations.
The ideal candidate should have strong communication skills, a collaborative mindset, and a basic understanding of devices such as smartphones, laptops, monitors, CPUs, and ISP connectivity. Candidates who are quick learners and eager to begin their careers in IT support are encouraged to apply.
Key Responsibilities
- Work as part of the IT service desk and provide technical support using strong computer knowledge.
- Perform basic troubleshooting for Windows-based devices and related systems.
- Handle support tickets and ensure timely follow-up and resolution.
- Use and support tools such as email platforms, MS Office applications, and web browsers.
- Maintain a stable and well-performing system environment.
- Apply technical competencies to manage and optimize assigned systems.
Preferred Qualifications
- Bachelor’s degree in Engineering in any discipline, preferably BE or BTech in IT, Computer Science, or Electronics and Communication.
- Interest in working within the IT support domain.
- Willingness to work in a 24/7 rotational on-site shift.
- Strong interest in technology and continuous learning.
- Good analytical and troubleshooting capabilities.
- Ability to adapt to new tools, technologies, and operational procedures.
About Sagent
Sagent is focused on transforming the mortgage servicing industry by delivering modern experiences for both consumers and loan servicers. Its platform enables customers to manage their homeownership journey from anywhere while helping servicers operate more efficiently and compliantly.
The company is a joint venture that combines Fiserv Inc.'s fintech expertise with Warburg Pincus' experience in scaling technology companies. Sagent continues to grow and seeks individuals who want to contribute to the future of lending and housing technology.
Sagent is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Education Requirements
- BE/BTech in IT, Computer Science, Electronics and Communication, or other Engineering disciplines
Eligible Batch Years
Sagent
Sagent is a U.S.-based fintech company that provides software platforms and services for mortgage loan servicing. Founded in 2018 as a carve-out from Fiserv and backed by private equity firm Warburg Pincus, the company focuses on modernizing the infrastructure that mortgage lenders and servicers use to manage loans after origination. Its flagship platforms help financial institutions manage loan servicing, compliance, borrower interactions, and operational workflows across the mortgage lifecycle.
Sagent’s technology is used by banks, non-bank lenders, and large mortgage servicers to handle millions of residential loans. The company has invested heavily in cloud-based servicing and digital borrower engagement tools, including its Dara platform designed to modernize the consumer servicing experience. With several hundred employees and major mortgage institutions among its clients, Sagent has positioned itself as a key technology provider in the U.S. mortgage servicing ecosystem.
Company Details
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