Overview
About the Role
As part of the Client Services team, you will support clients who use the S&P Capital IQ and Capital IQ Pro platforms. The role involves working closely with experienced professionals across departments including Sales, Content, Product, News, and Technical Support. This environment offers exposure to how the organization serves clients across sectors such as Investment Banking, Private Equity, Investment Management, and corporate markets.
You will assist financial professionals and decision makers who rely on S&P Global’s data and technology solutions. Your work will contribute to improving client satisfaction and helping users make informed decisions using reliable financial intelligence.
What You Will Gain
- Professional Development: Hands-on experience in client relationship management, communication, and problem resolution.
- Industry Exposure: Understanding of financial markets, enterprise products, and technologies used in financial intelligence.
- Career Growth: Opportunity to build foundational experience within S&P Global and explore future career paths within the organization.
Key Responsibilities
- Client Support: Assist clients through phone, email, and chat channels. Address inquiries, help resolve issues, and guide users on platform features.
- Team Collaboration: Work with internal teams to improve the client experience and support ongoing initiatives.
- Learning and Training: Attend product demonstrations, webinars, and training sessions to understand the platforms and client requirements.
- Knowledge Management: Help maintain and update internal knowledge base resources to support team learning.
Candidate Profile
- Graduate in Finance, Accounting, Economics, or a related discipline.
- Interest in client service and financial market data platforms.
- Good interpersonal abilities and attention to detail.
- Willingness to learn and collaborate within a team environment.
- Basic hands-on experience with MS Excel.
- Strong written and verbal communication skills.
Work Environment
The role is primarily office-based in Ahmedabad. Candidates should be willing to work flexible shifts, including US business hours when required.
About S&P Global Market Intelligence
S&P Global Market Intelligence provides data, research, and technology solutions used by organizations around the world. The company helps customers gain deeper insights, operate with confidence, and make informed decisions through reliable financial intelligence and analytics.
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Education Requirements
- Graduate degree in Finance, Accounting, Economics, or related field
Eligible Batch Years
S&P Global
S&P Global is a leading multinational provider of financial information, analytics, and market intelligence. Founded in 1860, the company delivers essential data, benchmarks, and insights to help businesses, governments, and individuals make informed decisions. With a mission to transform data into actionable intelligence, S&P Global operates across multiple segments including Ratings, Market Intelligence, Commodity Insights, and Indices, serving clients worldwide.
Headquartered in New York City, USA, S&P Global employs over 35,000 professionals across more than 30 countries. It is renowned for its credit ratings, widely used by investors and financial institutions to assess creditworthiness, and for its S&P Dow Jones Indices, which include globally recognized benchmarks like the S&P 500. In recent years, the company has expanded its capabilities through strategic acquisitions, such as the merger with IHS Markit in 2022, strengthening its position as a premier source of integrated data and analytics in the financial services industry.
Company Details
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Websitespglobal.com