Overview
Company Overview
PTC develops software that connects the physical and digital worlds, helping organizations improve operations, build better products, and empower their teams. With a global workforce of nearly 7,000 employees, the company focuses on creating an environment where people can explore new ideas, learn continuously, and grow professionally.
PTC encourages collaboration, innovation, and diverse perspectives. Team members contribute to solutions that help businesses realize the value of advanced digital technologies.
Role Overview
The Associate Product Analyst will provide professional support to PTC’s global customers during India business hours. The role involves applying product knowledge of PTC’s PLM solution, Windchill, to clarify issues, troubleshoot problems, communicate resolutions, and document solutions for medium to advanced customer cases.
The position also contributes to the PTC Knowledge Base by documenting best practices, troubleshooting approaches, and technical solutions.
Key Responsibilities
- Support customers and field teams with configuration, installation, and functionality queries related to Windchill products.
- Deliver customer focused service by understanding issues, applying product knowledge, and following support processes.
- Develop deeper expertise in Windchill installation and functionality while contributing knowledge articles to the PTC Knowledge Base.
- Create software configurations, reproduce issues, and investigate technical problems while tracking resolutions.
- Collaborate with internal teams such as R&D and QA to resolve technical issues and communicate updates to customers.
- Assist with technical training materials and documentation.
- Work with global offices to deliver reliable support for mission critical customer environments.
Team Environment
The role is part of the Windchill PLM support team based in Pune, India. The team supports customers worldwide and focuses on delivering technical solutions that help organizations build high quality products and gain value from their PLM systems.
Additional Information
PTC emphasizes innovation, collaboration, and continuous learning. Employees work alongside experienced professionals to solve complex challenges and deliver impactful technology solutions.
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Key Skills
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Education Requirements
- B.E. in Computer Science or Information Technology (preferred)
- B.E. in Mechanical, E&TC, or Electronics with CDAC or equivalent certification
Eligible Batch Years
PTC
PTC Inc. is a leading global technology company specializing in software solutions for product lifecycle management (PLM), computer-aided design (CAD), industrial Internet of Things (IIoT), and augmented reality (AR). Founded in 1985 and headquartered in Boston, Massachusetts, PTC empowers industrial companies to digitally transform how they design, manufacture, operate, and service products. With a workforce of over 6,000 employees worldwide, PTC serves a diverse range of industries including manufacturing, aerospace, automotive, and healthcare.
PTC's mission is to help customers achieve greater efficiency, innovation, and competitiveness through its robust portfolio of platforms such as Creo, Windchill, ThingWorx, and Vuforia. The company has established a strong market position as a pioneer in digital transformation for industrial enterprises. Recent achievements include expanding strategic partnerships with major cloud providers and launching advanced SaaS-based PLM solutions to accelerate adoption of Industry 4.0 technologies.
Company Details
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Websiteptc.com
