Program Analyst Jobs at Citi (Mumbai) | Apply Now

At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're committed to supporting your growth from the start with extensive on-the-job training and exposure to senior leaders. You'll also have the chance to give back through volunteerism.

Citi's Enterprise Services and Public Affairs (ESPA) aims to enhance how stakeholders perceive and experience Citi. We manage our reputation by engaging with stakeholders and delivering great spaces and services to colleagues and clients.

Description

The Program Analyst is a key member of the Community Investing and Development (CID) team, reporting to the Director of Community Programs and CSR India. The CID team advances economic opportunity through impact investing, employee volunteerism, and philanthropy. CID also supports regulatory responsibilities, including Section 135 of the Companies Act in India. The Program Analyst will support planning, scheduling, administration, project management, travel logistics, and other support activities for CID's work across International, with a focus on India.

Key Responsibilities

• Provide administrative and operational support to the CID team, focusing on supporting the Directors of CSR India and International Community Relations, including coordinating team meetings, maintaining distribution lists, tracking action plans, and assisting with follow-ups.
• Manage calendars for the Director of CSR India and the Director of International Community Relations, including scheduling meetings, prioritizing requests, and tracking follow-up actions.
• Coordinate domestic and international travel arrangements, including itineraries, agendas, briefing materials, and logistics support.
• Prepare, submit, reconcile, and track corporate expense reports through Citi Travel & Expense systems, ensuring accuracy and compliance.
• Prepare and maintain presentations, spreadsheets, reports, meeting materials, and other business documents.
• Provide administrative support for employee engagement and volunteerism initiatives.
• Support coordination of cross-regional initiatives and activities.
• Support leadership participation in internal and external events and working groups.
• Manage administrative processes, including ordering supplies and processing invoices through the Procure-to-Pay system.
• Maintain shared team knowledge resources, databases, and tracking tools, including CRM entries and visibility pipeline updates.
• Support ongoing efforts to improve team processes and operational effectiveness.
• Assist with data collection, reporting, tracking, and special projects.

Qualifications

• Previous administrative or office management experience preferred. Interest in community investing, philanthropy, or CSR is also preferred.
• Strong proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook) and ability to quickly learn new systems and leverage AI-enabled tools.
• Self-starter with strong attention to detail and ability to work independently while managing multiple priorities.
• Excellent organizational, coordination, and project management skills.
• Strong written and verbal communication skills with the ability to interact professionally.
• Proven ability to manage competing priorities, exercise sound judgment, and meet deadlines in a fast-paced environment.