Overview
About the Role
As a Product Support Engineer at Google, you will be part of the gTech Ads team, which delivers technical and media services to a diverse customer base across Google's advertising products. You will help customers maximize the value of their ad and publisher solutions, providing expert guidance, troubleshooting, and tailored support.
Minimum Qualifications
- Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
- Proficiency in data analysis using SQL and familiarity with web technologies.
- Ability to work flexible/non-standard hours as per customer requirements.
Preferred Qualifications
- Experience in business analysis, dashboard creation, and actionable insights generation.
- Background in technical product support, cloud support, quality engineering, or Site Reliability Engineering.
- Hands-on experience with Google Ads or similar online advertising platforms.
- Strong troubleshooting skills and ability to explain technical concepts to non-technical audiences.
- Customer-first mindset with a focus on delivering end-to-end solutions.
Key Responsibilities
- Apply expertise in Google's AI-driven ad products, particularly Performance Max, to provide advanced guidance and troubleshooting.
- Develop automation tools for diagnostics and debugging to enhance support efficiency.
- Deliver exceptional customer service by resolving technical issues for advertisers, sales teams, agencies, and partners.
- Analyze data to identify root causes and implement operational improvements, knowledge management initiatives, and product adoption strategies.
- Collaborate with Sales, Product, and Engineering teams to improve client experiences and resolve complex challenges.
About gTech Ads
gTech Ads supports customers globally by offering technical expertise, product knowledge, and customized solutions. The team partners with cross-functional groups to enhance Google’s advertising products and ensure customers achieve maximum ROI.
Equal Opportunity Employer
Google is committed to diversity and inclusion, providing equal employment opportunities regardless of background or identity. We encourage applicants who require accommodations to contact us through our official form.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
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Education Requirements
- Bachelor’s degree in Engineering, Computer Science, or related field
Eligible Batch Years
Google LLC is a globally recognized leader in technology and innovation, founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. Headquartered in Mountain View, California, Google operates as a subsidiary of Alphabet Inc. The company's mission is "to organize the world's information and make it universally accessible and useful." With over 190,000 employees worldwide, Google has grown from a search engine pioneer into a diversified technology powerhouse, offering products and services such as Google Search, YouTube, Gmail, Google Maps, Android, Chrome, and Google Cloud.
Google is renowned for its strong market position, dominating the global search engine market and playing a key role in digital advertising, cloud computing, artificial intelligence, and consumer electronics. The company has consistently ranked among the world's most valuable brands and is recognized for its culture of innovation and employee-friendly workplace. Recent developments include advancements in AI through its Gemini model, expansion of Google Cloud services, and sustainability initiatives aimed at achieving carbon-free energy across its operations by 2030.
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