Process Associate Order Management (Healthcare Voice) at IBM | Gurgaon

Join IBM Consulting and build long-term relationships with clients across the globe. As part of IBM BPO, you'll accelerate digital transformation using agile methodologies, process mining, and AI-powered workflows. Collaborate with visionaries across industries to enhance the hybrid cloud and AI journey for the world's most innovative companies. Your success is enabled by our strategic partner ecosystem and robust technology platforms, including IBM Software and Red Hat.

In this role, you'll be supported by mentors and coaches who encourage you to challenge the norm and develop creative solutions. Our culture focuses on long-term career growth and learning opportunities that embrace your unique skills and experience.

As a Process Associate - Order Management (Health Care - Voice), you will resolve inquiries, requests, and concerns while providing accurate information. You should be flexible to work in shifts.

Your primary responsibilities include:

• Coordinate activities associated with order management
• Recognize potential threats and suggest suitable actions
• Adhere to SLAs and timelines
• Graduate with 0-1 year of experience in a Healthcare domain
• Ability to handle queries through calls and email follow-ups
• Readiness to work in shifts as needed for the job
• Strong communication abilities with fluency
• Ability to work under pressure
• Proficient in MS Office applications
• Self-directed and ambitious achiever
• Meeting targets effectively
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills