Overview
Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
- Collaboration across multiple digital channels to personalise each interaction with a customer.
- Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
- Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
- Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
- Support teams within the business operations function as needed, including risk management, compliance and collections.
- Comply with all regulatory requirements and internal policies related to customer care.
Analyst Expectations
- To meet the needs of stakeholders/customers through specialist advice and support.
- Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
- Likely to have responsibility for specific processes within a team.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
- Build relationships with stakeholders/customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship.
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Key Skills
Related Tags
Education Requirements
- Graduate
Eligible Batch Years
Barclays
Barclays is a leading global financial services provider headquartered in London, United Kingdom. Founded in 1690, the company has grown into one of the world's most prominent multinational banks, offering a wide range of services including retail banking, corporate and investment banking, wealth management, and credit card services. With a workforce exceeding 80,000 employees across more than 40 countries, Barclays is committed to delivering innovative financial solutions and fostering sustainable growth for its clients and communities.
The company's mission centers on helping people achieve their ambitions in the right way, emphasizing integrity, service, and stewardship. Barclays has a strong market position in the UK and significant operations in the US and other international markets. In recent years, it has invested heavily in digital transformation, enhancing its online and mobile banking capabilities. Notably, Barclays has been recognized for its sustainability initiatives, including financing renewable energy projects and supporting green bonds, reflecting its commitment to responsible banking and environmental stewardship.
Company Details
Connect With Us
Websitebarclays.com