Overview
About Pearson
Pearson is a global learning company focused on helping people make progress through education. Founded in 1844, the organization delivers digital‑first and accessible learning experiences and employs more than 20,000 people worldwide.
In India, Pearson supports learners and educators through technology, educational products, and services. The company promotes an inclusive workplace where employees feel valued and supported in their professional growth.
About the Apprenticeship Program
Pearson India’s Apprenticeship Program is intended for recent graduates and early‑career professionals. The program combines structured learning, practical experience, and mentorship from experienced professionals.
Participants gain technical and professional skills through on‑the‑job learning and guided development within a global enterprise environment.
About the Team
The OneCRM team is a global technology group responsible for supporting and enhancing OneCRM, Pearson’s enterprise Salesforce platform that powers Sales Cloud and Service Cloud.
This platform is used by sales, customer service, and business teams to manage customer relationships, sales pipelines, and service interactions through a unified system.
The team works at the intersection of business and technology, ensuring Salesforce solutions remain reliable, scalable, and aligned with business needs. Key focus areas include lead and opportunity management, case handling, customer communication, reporting, and automation across Sales and Service Cloud.
About the Role
As an Apprentice in the OneCRM team, you will assist with the daily operations and ongoing improvements of Pearson’s Salesforce Sales Cloud and Service Cloud platforms.
This role provides exposure to a large enterprise CRM system used by global sales and customer service teams. You will collaborate with experienced Salesforce professionals to support users, investigate issues, and contribute to system enhancements.
Through real project assignments, you will learn how Salesforce environments are configured and maintained in a production setting and how technology solutions align with business processes.
Key Responsibilities
- Assist with user support and issue triage related to Salesforce Sales Cloud and Service Cloud
- Review support tickets, system behavior, and data issues to help determine root causes
- Support configuration updates including fields, page layouts, validation rules, reports, and dashboards
- Take part in testing for new features, enhancements, and platform releases
- Create documentation such as process notes, solutions, and user guides
- Collaborate with business stakeholders, developers, and support teams across different locations
Skills and Attributes
Required Skills
- Strong interest in technology and enterprise systems
- Basic understanding of CRM concepts including customers, sales, service, and data
- Analytical thinking and problem‑solving ability
- Clear written and verbal communication
- Willingness to learn, follow established processes, and work in a collaborative team environment
Nice to Have
- Exposure to Salesforce through Trailhead, coursework, internship, or certification preparation
- Familiarity with Sales Cloud or Service Cloud concepts such as leads, opportunities, or cases
- Basic knowledge of IT support or ticketing systems
Benefits and Rewards
- Competitive stipend
- Structured mentorship and professional development opportunities
- Paid time off in line with company policies
- Personal Accident Insurance coverage
- Access to Pearson learning platforms and online courses
- Exposure to a global work environment and future career pathways
Work Schedule
This apprenticeship is a full‑time position from Monday to Friday, approximately 40 hours per week. Some flexibility may be required to coordinate with global teams across different time zones.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
Related Tags
Browse More Jobs
Education Requirements
- Bachelor’s degree in Computer Science
- Information Technology
- Engineering or related field
Eligible Batch Years
Pearson
Pearson plc is a leading multinational education and publishing company headquartered in London, United Kingdom. Founded in 1844, Pearson has evolved from a construction business into one of the world's largest providers of educational products, services, and technology. The company operates in over 70 countries and employs more than 20,000 people worldwide. Its mission is to help people make progress in their lives through learning, offering a wide range of solutions including textbooks, digital learning platforms, assessments, and professional certification programs.
Pearson is recognized for its strong presence in both academic and professional education markets, serving schools, universities, and corporations. In recent years, the company has accelerated its shift toward digital-first learning experiences, investing heavily in online courseware, virtual schools, and AI-driven assessment tools. Notably, Pearson has made strategic moves to expand its direct-to-consumer offerings and enhance its global reach, positioning itself as a key player in the rapidly growing edtech sector.
Company Details
Connect With Us
Websitepearson.com