Overview
About Pearson
Pearson is a global learning company focused on helping people make progress through education. Established in 1844, the organization delivers digital-first and accessible learning experiences and employs more than 20,000 people worldwide. In India, Pearson supports learners and educators with innovative educational products, technology, and services.
The company promotes an inclusive and equitable workplace where employees are respected and encouraged to grow.
About the Apprenticeship Program
Pearson India’s Apprenticeship Program provides graduates and early career professionals with structured training, hands-on exposure, and mentorship from experienced professionals. The program combines practical work experience with guided development to help apprentices build both technical and professional capabilities in a global environment.
About the Team
The DWS Operations Team manages daily service delivery and operational performance for Digital Workplace services across the organization. The team ensures that productivity, collaboration, endpoint, device, and security services remain stable, secure, compliant, and continuously improving for colleagues around the world.
Operating as the Level 3 operational backbone of DWS, the team handles complex incidents, monitors service health, drives automation initiatives, and manages vendor transitions across platforms such as Microsoft 365, Intune, Microsoft Defender, Adobe, and Smartsheet.
About the Role
The DWS Operations Apprentice supports the Digital Workplace Services Operations team in delivering reliable and secure workplace technology services. The position offers practical exposure to IT operations, collaboration tools, endpoint platforms, incident management, and service improvement practices within a structured apprenticeship program.
Key Responsibilities
- Assist with daily IT operations across Digital Workplace Services, including collaboration and endpoint platforms.
- Support incident, request, and change management activities through ServiceNow while following ITIL practices.
- Monitor service health, perform basic troubleshooting tasks, and escalate issues when required.
- Help with user onboarding and offboarding processes, access requests, and device or application support.
- Maintain operational documentation and contribute to knowledge articles.
- Participate in service improvement and automation initiatives under guidance.
- Work with engineers and internal stakeholders to support timely service delivery.
- Follow security, compliance, and operational standards defined by the DWS Operations team.
Desirable Skills and Attributes
- Basic understanding of IT operations and enterprise support environments including incidents, requests, and changes.
- Familiarity with Microsoft 365 services such as Outlook, Teams, OneDrive, and SharePoint.
- Awareness of endpoint devices including Windows and macOS along with common workplace applications.
- Introductory knowledge or interest in IT service management concepts such as incident and request handling.
- Exposure to or willingness to learn ServiceNow or similar ticketing platforms.
Experience You Will Gain
- Understanding of IT concepts, operating systems, and enterprise applications.
- Hands-on exposure to Microsoft 365, endpoint management, and collaboration tools.
- Practical experience working in a global technology operations environment.
Work Schedule
This apprenticeship is a full-time role running Monday through Friday, approximately 40 hours per week. Occasional flexibility may be needed to support meetings with global teams across different time zones.
Benefits and Rewards
- Competitive stipend
- Professional development and mentorship
- Paid time off according to company policy
- Personal accident insurance coverage
- Access to Pearson learning platforms and online courses
- Exposure to global work culture and career pathways
Diversity and Inclusion
Pearson India is committed to building an inclusive workplace that values diverse backgrounds and perspectives. The company promotes equality, respect, and belonging so every employee can contribute and develop professionally.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
Related Tags
Education Requirements
- Bachelor’s degree in IT, Computer Science, or related discipline
Eligible Batch Years
Pearson
Pearson plc is a leading multinational education and publishing company headquartered in London, United Kingdom. Founded in 1844, Pearson has evolved from a construction business into one of the world's largest providers of educational products, services, and technology. The company operates in over 70 countries and employs more than 20,000 people worldwide. Its mission is to help people make progress in their lives through learning, offering a wide range of solutions including textbooks, digital learning platforms, assessments, and professional certification programs.
Pearson is recognized for its strong presence in both academic and professional education markets, serving schools, universities, and corporations. In recent years, the company has accelerated its shift toward digital-first learning experiences, investing heavily in online courseware, virtual schools, and AI-driven assessment tools. Notably, Pearson has made strategic moves to expand its direct-to-consumer offerings and enhance its global reach, positioning itself as a key player in the rapidly growing edtech sector.
Company Details
Connect With Us
Websitepearson.com