Payments Processing Analyst Job at Deutsche Bank (Bangalore) | Apply Now

Job Description

Job Title: Payments Processing Analyst, NCT

Location: Bangalore, India

Role Description

• The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments, including physical cash and valuables, as well as handling cash-related investigations. This includes processing time-critical, complex transactions on behalf of the Bank's internal and external clients, and handling cash-related investigations involving client and internal stakeholder enquiries on cash payments before and after execution. It often involves time-critical, potentially complex, or regulated tasks including interaction with internal and external stakeholders.
• The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions, including physical cash and valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreements (SLAs) and industry guidelines. The Operator should also ensure procedures are properly executed to reduce processing risk and identify potential areas for process improvement, whether internally or for clients.
• The Payments Processing Operator may also have direct contact with clients regarding payment processing services, if agreed with front office functions. They may need to handle escalation and remediation of client complaints, as well as managing relationships with the front office and other internal and external parties at an appropriate level.

What We'll Offer You

As part of our flexible scheme, here are just some of the benefits you'll enjoy:

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary health screening for 35 years and above

Your Key Responsibilities

Processing Standards

• Process items adhering to procedures and cut-off times.
• Assist the team in day-to-day operations. Liaise with the sending location in case of any clarification.
• Communicate to the team all process-related clarifications received from the sending location.
• Collate data regarding process issues and communicate the same to the Manager.
• Carry out all end-of-day functions as per checklists and maintain relevant records.
• Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking, and the report is countersigned by the Team Manager.
• Maintain a record of all relevant changes in procedural aspects. Collate data regarding changes to the KOP and communicate the same to the Manager.
• Ensure training of new recruits as per the Training Module.
• Ensure proper backups are created within the department.

Escalation

• Escalate issues to supervisors and managers as per the escalation procedure.
• Keep Team Manager advised of exceptional occurrences to enable appropriate action.
• Ensure that all procedures laid down for process are adequately followed. Ensure compliance with internal regulations.
• Escalate any process-related ambiguities to supervisors or managers for clarification.

Compliance

• Communicate all potential business opportunities identified during regular transactions and assist management in business development efforts.

Business Opportunities

• Achieve job objectives set within agreed timelines.
• Contribute to innovation.
• Contribute ideas with the objective of achieving excellence in service quality.
• Carry out monthly departmental self-assessments based on checklists.
• Ensure checking is done in true spirit and evidence all control lapses with suggested actions.

Additional Responsibilities

• Ensure all amendments and updates to the KOP are made within defined timelines.
• Ensure training of new recruits as per the Training Module.
• Carry out tests or quizzes to assess trainees.
• Maintain all relevant training records.
• Assist the manager in preparation of various team-related MIS.

Your Skills and Experience

• Clear understanding of payments flow
• Well versed with SWIFT
• Risk and regulatory knowledge
• Payments, SWIFT back office operations, operational risk
• Minimum graduation in any stream

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How We'll Support You

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About Us and Our Teams

Please visit our company website for further information: https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative, and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair, and inclusive work environment.