As part of the Support organization, you will provide post-sales assistance and solutions to Oracle customers while acting as an advocate for their needs. The role includes handling non-technical customer inquiries through phone and electronic channels, along with addressing technical questions related to the use and troubleshooting of Oracle Electronic Support Services.
You will serve as a primary contact point for customers, helping maintain strong relationships with the Support team. The position also involves guiding internal Oracle teams on various customer situations and assisting with escalated issues when required.
In this role, you will regularly interact with the customer’s IT staff. Work may be performed either on-site at the client location or remotely.
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Oracle Corporation is a global leader in enterprise software, cloud solutions, and database technology. Founded in 1977, the company has grown to become one of the world's largest and most influential technology firms, with a mission to help people see data in new ways, discover insights, and unlock endless possibilities. Oracle is best known for its flagship relational database management system, which has been a cornerstone of enterprise IT for decades, as well as its comprehensive suite of cloud applications and infrastructure services.
Headquartered in Austin, Texas, USA, Oracle employs over 140,000 people worldwide and serves customers across virtually every industry. The company holds a strong market position in cloud computing, enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management solutions. Recent achievements include expanding its Oracle Cloud Infrastructure (OCI) offerings, forging strategic partnerships with major corporations, and making significant advancements in AI-powered analytics and autonomous database technologies. Oracle continues to be recognized for its innovation, scalability, and reliability in delivering mission-critical solutions to enterprises globally.
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