As part of the Support organization, you will provide post-sales support and solutions to Oracle customers while acting as an advocate for customer needs. The role includes handling post-sales customer inquiries through phone and electronic channels, along with resolving technical questions related to Oracle Electronic Support Services.
You will serve as a primary customer contact, helping strengthen customer relationships with Support and assisting internal Oracle teams with customer situations and escalated issues.
As a Systems Engineer, you will regularly interact with customer IT teams either remotely or at client locations. You will troubleshoot and resolve moderately complex technical issues involving installation, maintenance, usage, and workarounds for Oracle products.
The role requires knowledge of Oracle products and at least one supported platform. You will work with general guidance from senior engineers and management, while independently handling certain responsibilities when needed.
Career Level: IC1
Candidates should have 0 to 2+ years of experience and strong English communication skills, including reading, writing, and speaking.
Oracle combines data, infrastructure, applications, and expertise to support innovation across industries. With AI integrated into its products and services, Oracle helps organizations build solutions that impact millions of users globally.
Oracle supports an inclusive workplace and offers employee benefits including medical, life insurance, retirement options, and volunteer opportunities.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Oracle Corporation is a global leader in enterprise software, cloud solutions, and database technology. Founded in 1977, the company has grown to become one of the world's largest and most influential technology firms, with a mission to help people see data in new ways, discover insights, and unlock endless possibilities. Oracle is best known for its flagship relational database management system, which has been a cornerstone of enterprise IT for decades, as well as its comprehensive suite of cloud applications and infrastructure services.
Headquartered in Austin, Texas, USA, Oracle employs over 140,000 people worldwide and serves customers across virtually every industry. The company holds a strong market position in cloud computing, enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management solutions. Recent achievements include expanding its Oracle Cloud Infrastructure (OCI) offerings, forging strategic partnerships with major corporations, and making significant advancements in AI-powered analytics and autonomous database technologies. Oracle continues to be recognized for its innovation, scalability, and reliability in delivering mission-critical solutions to enterprises globally.
Websiteoracle.com
