Jr Customer Service Executive Job at Tata Communications | Freshers Eligible

Job Description

• Work with external customers and internal stakeholders as per requirement.
• Engage with key customers and internal stakeholders to produce detailed application design documentation and support those designs through to completion.
• Engage with customers effectively to ensure their requirements are fulfilled. Work with internal teams to ensure that knowledge and expertise are shared, and the customer Contact Centre solution is successfully handed over into support / operations.
• Produce local work instructions and provide training to internal Vodafone teams.
• Adhere to any customer specific standards required and contribute to continual process improvements.
• Have technical understanding of MPLS, MSP, SD-WAN, TX & IP related products. Experience of dealing face to face with customers, including delivering presentations and facilitation of application discovery sessions.
• Excellent written & verbal skills.
• Manage escalations along with effective customer engagement.
• Manage and achieve all KPIs.
• Have sound technical and analytical skills.
• Be capable of delivering good customer experience / satisfaction.
• Strong English proficiency (written and verbal), with highest level of accent neutralization.
• Possess very good verbal and written communication skills.
• Be ready to work in 24*7 atmosphere / continuous night shifts, if needed.
• Have a valid passport.
• Be a good team player, with good negotiation skills and customer friendly attitude.