IBM Bangalore Hiring Procurement Operations Specialist | ₹4 LPA

At IBM Finance & Operations, the team acts as the backbone of IBM's transformation, driving efficiency, transparency, and smart decision-making across the business. Teams provide the insight and discipline that guide strategy, protect financial strength, and enable IBM to invest in innovation and growth.

Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You will partner with colleagues across functions and geographies, using data, technology, and process excellence to build solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives.

As a Procurement Operations Specialist, you will support procurement applications and processes, as well as accounts payable help requests. This role is the single point of contact for global procurement professionals and suppliers, ensuring the procurement and client organizations are well supported.

Key Responsibilities

• Call Center Support: Respond to incoming calls and emails, provide high-quality support, and resolve client queries related to procurement tools and processes. Accurately receive and document help requests from IBM internal clients and suppliers.
• System Query Resolution: Determine the root cause of system issues using problem-solving skills, then provide solutions or escalate to Level 2 contacts as needed. Gather relevant problem information and generate problem reports.
• Record Keeping: Create a call log for every help request, confirm accurate contact details, and document problems and questions correctly.
• Knowledge Database: Consult the knowledge database for guidance when responding to client questions, and apply knowledge of supported procurement applications.
• Client Feedback: Give clients regular updates on ticket status, ensuring timely resolution and follow-up.

Preferred Experience

• Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.
• Exposure to call center operations, including professional call handling and high-quality client support.
• Experience with problem determination and resolution, including gathering information and escalating issues.
• Experience maintaining accurate records, including call logs and client interaction documentation.
• Exposure to knowledge databases for responding to client queries and resolving issues.
• Proficiency in additional languages may be beneficial for communicating with global clients and suppliers.
• Familiarity with Excel may be useful for data analysis and record keeping.
• Knowledge of internal client requirements and coaching skills may be advantageous for tailored support and guidance.