Customer Service Jobs at Teleperformance Mohali - Apply Now

About Teleperformance

Teleperformance is a leading provider of customer experience management, offering premium omnichannel support to top global companies. Its service locations include on-site and work-at-home programs, which give employees flexibility and broad reach.

The company puts its people first, builds lasting relationships within its teams and communities, and uses advanced support technologies and processes to deliver strong results for clients.

Job Description

This General Customer Service role covers post-sale technical and non-technical support for business and end-consumer customers across several sub-families.

• Remote Customer Service: Providing support by phone, online chat or text. This includes call center support for a high volume of low complexity inquiries, and analysis and resolution of higher complexity issues, usually handled in an office setting.
• Distribution Center Customer Service: Working in a distribution center, product returns or repair center, or walk-in service facility. This includes liaising between customers, production and distribution teams on specific orders, and giving technical and non-technical support at a walk-in service center.

Roles at this level are not compensated based on sales targets. They call for basic knowledge of job procedures and tools, gained through work experience or vocational or basic technical training. The work takes moderate supervision, and the employee resolves routine issues independently, with occasional deviations or improvements to standard procedures.

Be One of Our People

Teleperformance aims to create an environment where employees feel valued, inspired and supported so they can do their best work each day. The company believes happy and healthy employees are more productive, creative and engaged, and it is committed to a healthy work-life balance and a culture of inclusion and diversity.

Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation

If you have questions or need an accommodation for a disability during the application process, please contact your local Teleperformance location for assistance.