As a Helpdesk Associate specializing in troubleshooting, you will be the first point of contact for customers facing technical issues. You will handle queries through various channels, document reported problems, and work towards quick and effective resolutions.
The Service Desk Associate assists users in resolving hardware, software, network, and peripheral issues. You will document service requests, dispatch orders to support groups, and advise users on IT policies and capabilities.
NTT Data is a global leader in IT services and consulting, headquartered in Tokyo, Japan. As part of the NTT Group, one of the world's largest telecommunications companies, NTT Data delivers a broad spectrum of services including consulting, system integration, application development, and business process outsourcing. With a mission to leverage information technology to create new paradigms and value for clients, NTT Data serves organizations across industries such as finance, healthcare, manufacturing, and the public sector.
The company employs over 190,000 professionals in more than 50 countries, making it one of the largest IT services providers worldwide. NTT Data is recognized for its commitment to innovation, digital transformation, and sustainability. In recent years, the company has made headlines for strategic acquisitions—such as the purchase of Dell Services and Magenic Technologies—to expand its global footprint and capabilities in digital and cloud solutions. NTT Data consistently ranks among the top IT service firms globally, known for its reliability, technological expertise, and customer-centric approach.
Websitenttdata.com
