HCLTech Hiring Process Associate in Chennai | Apply Now

Job Summary

The main purpose of this role is to resolve customer queries efficiently over email or chat, keep data accurate, monitor quality, and find ways to improve the process.

Key Responsibilities

1. Respond to customer queries and issues through email or chat, aiming for prompt and effective resolution.
2. Enter, update, and manage data accurately across various systems and databases.
3. Troubleshoot problems, provide solutions, and escalate issues to higher levels of support when necessary.
4. Monitor and ensure the quality and accuracy of processed data and customer interactions.
5. Identify inefficiencies and suggest improvements to strengthen operational workflows.