Deutsche Bank Hiring Production Support Specialist (Bangalore) | ₹6-12 LPA

Job Description

Job Title: Production Support Specialist

Corporate Title: Analyst

The Corporate Bank (CB) at Deutsche Bank is a global provider of Cash Management, Trade Finance and Lending, Securities Services, and Trust and Agency services. The division primarily supports treasurers and finance departments of corporate and commercial clients, along with financial institutions worldwide.

Within Corporate Bank Production, this role operates as a Production Support Engineer in the Data Controls domain. The position focuses on solving complex problems, analyzing large datasets, and building expertise in transaction monitoring processes.

You will help maintain data integrity, accuracy, and completeness to support transaction monitoring and filtering activities. The role requires strong data analysis and technology skills to interpret large datasets, meet regulatory standards, and improve the quality of transaction monitoring alerts.

Data Controls are responsible for the daily reconciliation of payments and related transactions, ensuring complete and accurate information is delivered to the Anti-Financial Crime (AFC) team. This is enabled through the EAP and GCP platform or direct tactical feeds.

TMDC and TFDC controls manage day-to-day activities such as reviewing and investigating non-STP transactions, resolving anomalies, and coordinating with technology teams to address issues. Any irregularities discovered are reported to managers and stakeholders including the AFC team.

The role also involves preparing analytical reports that support control processes, maintaining high data quality standards, and delivering insights to management through dashboards and key performance indicators. Quality assurance checks are conducted to support both operational and technical objectives.

A key objective is to deliver reliable transaction data that strengthens the AFC program, including supporting the rollout of global Transaction Monitoring and Transaction Filtering processes across more than 33 countries.

Key Responsibilities

• Provide second-level production support for Corporate Bank applications and collaborate with global teams in a 24/7 operational environment.
• Handle business-as-usual support queries within agreed service levels and ensure application stability.
• Assist with incident and problem resolution, including investigation of complex issues.
• Work closely with developers and architects to debug and implement scalable and maintainable solutions.
• Apply analytical thinking and structured problem-solving to address operational challenges.
• Create and maintain documentation such as requirements, process flows, and user guides.
• Represent business requirements when collaborating with development teams.
• Coordinate across teams to manage multiple initiatives and support projects.
• Use data querying and analytical techniques to interpret data and generate actionable insights.
• Support continuous service improvement by identifying automation opportunities and improving monitoring practices.
• Promote engineering practices that enhance the technical capability of production support teams.
• Mentor team members and contribute to a culture of automation and innovation.
• Improve platform reliability by automating manual processes and enhancing monitoring systems.

Required Skills and Experience

• Hands-on experience with databases such as Oracle and strong capability in writing SQL and PL/SQL queries.
• Experience analyzing large datasets and identifying insights through analytical techniques.
• Knowledge of data analysis tools or programming languages such as Python, SQL, or R, ideally within cloud or big data environments.
• Understanding of the payments ecosystem, payment systems, and SWIFT messaging.
• Experience with business analysis methods and supporting development documentation.
• Exposure to projects involving data mapping, data modeling, data migration, or system integration.

Benefits

• Comprehensive leave policy
• Gender-neutral parental leave
• Childcare assistance reimbursement
• Sponsorship for relevant certifications and education
• Employee Assistance Program for employees and families
• Comprehensive hospitalization insurance
• Accident and term life insurance
• Health screening for employees aged 35 and above

Career Support

• Structured training and professional development opportunities
• Coaching and mentorship from experienced professionals
• A culture focused on continuous learning and career progression
• Flexible benefits that can be tailored to individual needs