Deutsche Bank Hiring Production Support Analyst (Bangalore) | ₹8-14 LPA

Job Description

Job Title: Production Support Specialist

Corporate Title: Analyst

Deutsche Bank’s Corporate Bank (CB) is a global provider of services including Cash Management, Trade Finance and Lending, Securities Services, and Trust and Agency services. The division primarily supports treasurers and finance departments of corporate clients and financial institutions worldwide. Using its global network and expertise, the bank delivers integrated solutions tailored to client needs.

Within Corporate Bank Production, this position operates as a Production Support Engineer in the Data Controls domain. The role focuses on resolving complex issues, analyzing large datasets, and supporting transaction monitoring functions while maintaining data integrity and accuracy.

Data Controls ensure daily reconciliation of payments and related transactions so that complete information is delivered to the Anti Financial Crime (AFC) team. This process is supported through the EAP and GCP platforms or through direct tactical feeds.

TMDC and TFDC controls handle operational activities such as reviewing non-STP transactions, investigating inconsistencies, resolving anomalies, and coordinating with technology teams to address system issues. Any irregularities identified are escalated to managers and stakeholders including the AFC team.

The role also involves producing analytical reports, maintaining high data quality standards, and delivering insights through dashboards and key performance indicators. Quality assurance checks are performed to support operational reliability and technical effectiveness.

A key objective is to ensure high quality transaction data that strengthens the Anti Financial Crime program. This includes supporting the rollout of a global Transaction Monitoring and Transaction Filtering process across more than 33 countries.

Key Responsibilities

• Act as a Production Support Engineer for the Corporate Bank production team, providing second level support for applications in a 24/7 global operating model.
• Handle BAU support requests from business teams and ensure incidents are resolved within defined service level agreements.
• Assist in diagnosing and resolving complex incidents using appropriate troubleshooting and problem solving approaches.
• Collaborate with developers and architects to debug issues and deliver scalable, maintainable solutions.
• Apply analytical thinking and a structured approach when addressing complex problems.
• Create and maintain clear documentation including requirements, process flows, and user guides.
• Represent customer and business needs when interacting with development teams to ensure solutions meet expectations.
• Work with global teams to manage and deliver multiple initiatives simultaneously.
• Use data querying and analytical techniques to interpret data and generate reports and insights.
• Promote continuous service improvement by automating repetitive tasks and enhancing monitoring and platform stability.
• Encourage innovation and automation to improve production support operations.
• Provide mentorship and guidance to team members and support capability development.

Required Skills and Experience

• Hands on experience with databases such as Oracle and strong ability to write SQL and PL/SQL queries.
• Strong analytical and problem solving capabilities with the ability to identify issues and implement solutions.
• Knowledge of business and functional analysis methods and supporting tools.
• Experience using data analysis tools or programming languages such as Python, SQL, or R, ideally in cloud or big data environments.
• Understanding of payments systems, industry protocols, and SWIFT messaging.
• Experience producing documentation that supports development and technical processes.
• Exposure to business analysis activities including creation of BRDs and technical specifications.
• Experience working with complex requirements such as data mapping, data modelling, data migration, and system integration.

Benefits

• Comprehensive leave policy and gender neutral parental leave.
• Childcare assistance reimbursement.
• Sponsorship for industry certifications and further education.
• Employee Assistance Program for employees and family members.
• Health insurance coverage for employees and dependents.
• Accident and term life insurance.
• Health screening benefits for employees aged 35 and above.

Support and Development

• Training programs and development opportunities to support career growth.
• Coaching and guidance from experienced professionals.
• A culture focused on continuous learning and progression.
• Flexible benefits that can be tailored to individual needs.