Deutsche Bank Hiring Production Support Analyst (Bangalore)

Job Description

Job Title: Production Support Specialist

Corporate Title: Analyst

Role Overview

The Corporate Bank (CB) is a key part of Deutsche Bank’s client franchise and provides services including Cash Management, Trade Finance and Lending, Securities Services, and Trust and Agency services. The division supports treasurers and finance departments of corporate and commercial clients, as well as financial institutions globally.

Within Corporate Bank Production, this position operates as a Production Support Engineer in the Data Controls domain. The role focuses on resolving complex issues, analyzing large datasets, and supporting transaction monitoring processes while maintaining high standards of data integrity and completeness.

The position contributes to the monitoring and reconciliation of payment transactions to ensure that complete and accurate information is delivered to the Anti-Financial Crime (AFC) team. Controls are executed through platforms such as EAP and GCP or through tactical data feeds.

Daily activities include investigating non-STP transactions, resolving anomalies, and coordinating with technology teams to address system issues. Findings and discrepancies are escalated to managers and relevant stakeholders including AFC teams.

The role also involves building analytics and reports to support control processes, maintaining high data quality standards, and presenting insights through dashboards and KPIs. Quality assurance checks are conducted to support operational and technical objectives.

A key objective is to provide comprehensive and reliable transaction data that strengthens the AFC program, including supporting the rollout of global Transaction Monitoring (TM) and Transaction Filtering (TF) processes across more than 33 countries.

Key Responsibilities

• Provide second-level production support for Corporate Bank applications within a 24/7 operating model.
• Handle business-as-usual support queries within agreed service level agreements while maintaining application stability.
• Investigate incidents and assist in resolving complex production issues using structured troubleshooting methods.
• Collaborate with developers and architects to debug systems and implement scalable, sustainable solutions.
• Analyze problems using a systematic and logical approach with strong attention to detail.
• Create and maintain accurate documentation such as requirements, process flows, and user guides.
• Represent user needs when interacting with development teams to ensure alignment with business requirements.
• Coordinate with cross-functional teams to manage multiple initiatives simultaneously.
• Use data querying and analytical techniques to interpret datasets and generate actionable insights.
• Support continuous service improvement by identifying automation opportunities and improving monitoring processes.
• Promote engineering practices that enhance the technical capability of production support teams.
• Mentor team members and contribute to knowledge sharing within the group.
• Encourage innovation and automation to reduce manual work and improve platform reliability.

Required Skills and Experience

• Hands-on knowledge of databases such as Oracle with experience writing SQL or PL/SQL scripts and queries.
• Strong analytical and problem-solving ability with experience identifying issues and delivering solutions.
• Knowledge of business and functional analysis methods and tools.
• Experience with data analysis tools and programming languages such as Python, SQL, or R, ideally within cloud or big data environments.
• Understanding of payment systems, payments industry standards, and SWIFT messaging.
• Experience preparing documentation that supports development and technical implementation.
• Exposure to complex business requirements including data mapping, data modeling, data migration, and system integration.

Skills That Will Help You Excel

• Ability to work across global teams and manage multiple priorities.
• Strong analytical thinking with an organized approach to problem solving.
• Capability to collaborate with stakeholders across different locations and time zones.
• Ownership mindset while contributing effectively within a global team.

Employee Benefits

• Comprehensive leave policy and gender-neutral parental leave.
• Childcare assistance reimbursement.
• Sponsorship for relevant certifications and educational programs.
• Employee assistance program for employees and their families.
• Health insurance coverage for employees and dependents.
• Accident and term life insurance coverage.
• Health screening programs for employees aged 35 and above.

Work Environment

Deutsche Bank promotes a collaborative and inclusive environment where employees are encouraged to act responsibly, think commercially, and work together to deliver strong outcomes. The organization supports continuous learning, career development, and flexible benefits tailored to individual needs.