Customer Support Associate at Ingram Micro (New Delhi) | ₹3-5 LPA

Position Summary

Handles initial customer calls and responds to general questions about company products and services. Directs callers to the appropriate resources, such as inbound sales, billing, or technical support. Follows up on customer inquiries regarding orders, shipment tracing, returned goods, and similar matters. May determine caller eligibility for technical support and transfer calls to technical support queues.

Other responsibilities include data entry, using internal databases to answer customer questions, and writing internal or external non-technical documentation. Documents customer concerns and forwards complaint trends to the appropriate departments.

What You Bring to the Role

Entry-level professional individual contributor on a project or work team. Work is closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies, and practices related to the job area.

Works on projects of limited scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Uses company standard policies and procedures to resolve issues where answers can be readily obtained. Work is reviewed regularly by a supervisor or more senior peers.

Requires broad theoretical knowledge typically acquired from advanced education. Typically requires a four-year college degree or equivalent experience and 0-2 years of functional experience.