Customer Service Representative Jobs at Optum - Apply Now | ₹3.5 LPA

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. Your work with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Handle chat messages from customers who have questions about their health benefits.
• Support secure email inquiries.
• Use personality and tools to help customers navigate their health care benefits.
• Communicate online in a conversational manner that promotes dialogue and rapport, avoiding poor grammar, misstatements, or lengthy explanations.
• Type at a reasonable pace of 30-35 words per minute (WPM).
• Provide product information, use service engagement skills, and efficiently use service resources.
• Be adept at using the Associate Workspace, other technology, and automation tools.
• Maintain a high level of familiarity with the digital property the consumer is using, such as apps, websites, and SMS.
• Interpret what the visitor is really asking by responding with clarifying questions or statements.
• Adapt to continual change as the department fine-tunes the messaging program.
• Maintain a healthy brand-to-consumer relationship, primarily through messaging, which grants time flexibility and keeps you connected even after the immediate question is answered.
• Comply with all applicable Company policies, procedures, and business directives, including those relating to work location, team assignments, work schedules, and flexible work arrangements.

Soft Skills

• General knowledge of computers and business operations.
• Proven ability to communicate articulately and credibly.
• Solid keyboard skills and experience using helpdesk, ordering, or CRM software.
• Demonstrated ability to achieve service goals.
• Success in a highly automated environment.
• Dynamic and engaging written communication style.
• Excellent interpersonal and business communication skills, both verbal and written.
• Demonstrated self-motivation.
• Ability to work in night shifts.

Required Qualifications

• Any graduate except B.Tech or Medical degree.
• 18+ months of experience; freshers will also be considered.
• 6+ months of international experience in a chat process.

Preferred Qualifications

• Customer service experience.
• Sales or account management experience.
• Health care or insurance environment experience, including familiarity with medical terminology, health plan documents, or benefit plan design.
• Knowledge of social work, behavioral health, disease prevention, health promotion, and behavior change, especially with vulnerable populations.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone, of every race, gender, sexuality, age, location, and income, deserves the opportunity to live their healthiest life. Today, there are still far too many barriers to good health, disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities and improves health outcomes, an enterprise priority reflected in our mission.