Overview
Job Description
As an Executive in our Customer Care Voice function, you will be the first point of contact for our customers. You will handle their calls and emails, resolve their issues, and ensure a positive experience with every interaction.
Key Responsibilities
- Respond to Customer Inquiries: Manage incoming calls and emails from customers.
- Provide Support and Assistance: Address customer concerns promptly and professionally, offering appropriate solutions and guidance to resolve issues effectively.
- Ensure Accuracy and Quality: Maintain a high level of accuracy in all interactions, ensuring the information provided to customers is correct and up to date.
- Document Interactions: Keep detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, using designated systems or software.
Qualifications
Higher Education Diploma with 0-2 years of relevant experience.
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Key Skills
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Education Requirements
- Higher Education Diploma
Eligible Batch Years
EXL
EXL (EXL Service Holdings, Inc.) is a global data analytics, digital operations, and business process management company headquartered in New York, United States. Founded in 1999, the company helps organizations transform their operations using data, artificial intelligence, and domain expertise. EXL serves clients across industries such as insurance, healthcare, banking and financial services, retail, and travel, providing services that include analytics, AI-driven decision support, finance and accounting outsourcing, and customer operations.
With a workforce of tens of thousands of employees operating across North America, Europe, Asia, and other global delivery centers, EXL is recognized as a leading provider in the analytics-led outsourcing and digital transformation space. The company combines deep industry knowledge with advanced data science and cloud technologies to help enterprises improve efficiency, manage risk, and enhance customer experience. In recent years, EXL has strengthened its analytics and AI capabilities through acquisitions and platform investments, positioning itself as a prominent player in data-driven business services.
Company Details
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Websiteexlservice.com