Customer Care Executive at EXL (Pune) | ₹3-5 LPA

Job Description

As an Executive in our Customer Care Voice function, you will be the first point of contact for our customers. You will handle their calls and emails, resolve their issues, and ensure a positive experience with every interaction.

Key Responsibilities

• Respond to Customer Inquiries: Manage incoming calls and emails from customers.
• Provide Support and Assistance: Address customer concerns promptly and professionally, offering appropriate solutions and guidance to resolve issues effectively.
• Ensure Accuracy and Quality: Maintain a high level of accuracy in all interactions, ensuring the information provided to customers is correct and up to date.
• Document Interactions: Keep detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, using designated systems or software.

Qualifications

Higher Education Diploma with 0-2 years of relevant experience.