Business Operations Analyst at Razorpay (Bengaluru) | Apply Now

About the Role

We are looking for a proactive and detail-oriented Customer Onboarding Associate on a full time basis to support our payroll platform onboarding process. This role involves assisting new customers with their setup, ensuring a smooth experience, and providing clear reporting on onboarding progress and closures.

Key Responsibilities

• Handle basic customer conversations during the onboarding process with clear and professional communication.
• Guide customers step-by-step to successfully complete payroll platform onboarding.
• Track, report, and maintain records of onboarding progress for each assigned account.
• Provide visibility on customer onboarding status and project closures expected from onboarded customers.
• Work closely with internal teams to escalate issues or gather required inputs.
• Complete assigned tasks within defined timelines and ensure high-quality output.

Requirements

• Basic communication and conversational skills to interact with customers confidently.
• Familiarity with Microsoft Excel / Google Sheets (basic functions such as VLOOKUP, filters, formatting, etc.).
• Proactive, fast learner with the ability to quickly understand processes and adapt to changes.
• Detail-oriented with strong ownership to ensure timely task completion.
• Ability to document and report work done, along with projecting expected closures from onboarded accounts.
• Prior experience in customer onboarding, support, or operations is a plus.
• Exposure to Payroll management, SaaS platforms, HR/Payroll tools, or fintech solutions will be an advantage.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

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