Bosch Hiring Associate Service Management (Bangalore)

Company Overview

Bosch Global Software Technologies Private Limited is a wholly owned subsidiary of Robert Bosch GmbH, a global provider of technology and services. The organization delivers end-to-end engineering, IT, and business solutions. With more than 27,000 associates, it represents Bosch’s largest software development center outside Germany and supports global operations across the US, Europe, and the Asia Pacific region.

Roles and Responsibilities

• Provide 2nd and 3rd level application support while maintaining benchmark quality and meeting defined KPIs.
• Work closely with the Quality Assistant to ensure support tickets remain within the required KPI targets.
• Collaborate with support specialists, LOT Leads, Support Managers, IT Operations Leads, and other stakeholders.
• Assist in developing and maintaining process guidelines, operational standards, and best practices.
• Address process-related clarifications from specialists and identify areas for improvement.
• Support governance activities related to support standards and operational processes.
• Participate in defining and improving operational workflows.
• Organize awareness sessions, prepare documentation, and promote knowledge sharing.
• Generate reports that help track and improve operational efficiency.
• Support audit and compliance related activities.
• Identify opportunities for value-added improvements and technical automation.
• Take part in competence management initiatives within the Center of Excellence (COE).

Experience and Knowledge

• Understanding of IT service management and operational support processes.
• Knowledge of incident management, problem management, IT Service Asset and Configuration Management (CMDB), request fulfillment, and change management.
• Strong analytical, reporting, and documentation capabilities.
• Understanding of Bosch quality standards and application support processes.
• Ability to collaborate with cross-functional teams and manage multiple stakeholders.

Required and Preferred Skills

• Experience with ITIL processes or ITIL certification.
• Basic exposure to automation tools or scripting.
• Familiarity with Bosch internal run and support processes where applicable.
• Understanding of agile working practices.