Barclays Hiring Analyst - Pune | Banking Operations Role

Job Description

Purpose of the role

The role focuses on resolving customer queries and issues while personalising each interaction through multiple communication channels.

Accountabilities

• Collaborate across various digital channels to tailor interactions for customers.
• Support improvements to the bank's digital capabilities when current systems are not yet ready to meet operational needs.
• Deliver high quality customer service by addressing inquiries, resolving issues, and handling client requests efficiently.
• Work with internal stakeholders including sales, operations, and risk management teams to meet client expectations and ensure transactions are processed accurately and on schedule.
• Assist teams within the business operations function such as risk management, compliance, and collections when required.
• Follow all regulatory requirements and internal policies related to customer care.
• Provide solutions to customer queries and ensure each interaction is handled through appropriate communication channels.

Analyst Expectations

• Meet stakeholder and customer needs through operational efficiency and strong service standards.
• Complete assigned tasks accurately and within defined timelines.
• This grade does not include people management responsibilities.
• Carry out work according to established processes and procedures while collaborating with team members.
• Escalate policy breaches or issues when necessary.
• Take ownership of customer service and operational tasks assigned.
• Manage risk effectively and maintain strong controls in line with regulations, internal rules, and codes of conduct.
• Develop an understanding of the role, team objectives, and how different teams contribute to overall outcomes.
• Operate within defined procedures that may involve multiple work routines.
• Apply knowledge of procedures and select appropriate solutions from available options.
• Make informed judgments based on analysis of factual information.
• Build working relationships with stakeholders and customers to support smooth operations and handle sensitive matters where required.

All colleagues are expected to demonstrate Barclays values including Respect, Integrity, Service, Excellence and Stewardship. Employees should also adopt the Barclays mindset to empower, challenge and drive outcomes.

In this Analyst position, you will support finance and operational processes, ensuring compliant and efficient transaction processing.

Key Responsibilities

• Process inward and outward transactions including cross-border payments handled by Barclays Corporate Operations.
• Work with payment schemes such as IMPS, NEFT, RTGS, and NACH.
• Ensure transactions are processed accurately and within defined service level agreements.
• Follow regulatory and internal guidelines while completing daily payment processing activities.

Desirable Skills

• Ability to complete operational duties within the turnaround time set by the bank.
• Working knowledge of MS Excel and MS Word.
• Attention to detail and ability to learn quickly.
• Capability to work independently in a fast-paced environment.

The role may assess capabilities related to risk and control, change and transformation, business understanding, strategic thinking, and digital or technology related skills along with role specific technical knowledge.