Overview
As an Associate in Operations, you will be responsible for adhering to the Standard Operating Procedures defined for the process. You will need to meet the specified productivity and quality targets every month.
You should have complete and updated product knowledge and be well acquainted with the product. Maintaining accuracy of information given to customers is key. You should be able to understand the core issue and respond to the customer with a satisfactory opener and closure.
You will work as per the compliance of customer requirements. Being a team player and achieving individual and team goals is expected.
Good email writing skills in English are required, and you should be able to comprehend and respond to the customer accurately. Computer literacy is essential. A diploma or degree in the travel field is desirable. Preferably, you have worked in an agency dealing with customer service and complaints.
Good spoken, verbal, and written communication skills are important. You should be able to read between the lines. Team players with a disposition to learn, good grasping ability, and logical reasoning are valued. Customer centricity, adaptability, and responsibility are key traits.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
Related Tags
Browse More Jobs
Education Requirements
- Graduate
Eligible Batch Years
WNS
WNS (Holdings) Limited is a global leader in business process management (BPM) and outsourcing services. Founded in 2002 and headquartered in Mumbai, India, WNS helps organizations across industries transform their operations through a combination of technology, analytics, and domain expertise. The company offers a wide range of services including finance and accounting, customer experience, procurement, supply chain, and industry-specific solutions for sectors such as travel, insurance, healthcare, retail, and banking.
With over 60,000 employees worldwide and delivery centers across multiple countries, WNS is recognized as one of the largest and most established BPM providers in the market. The company's mission is to enable clients to outperform through digital-led, human-enabled business process solutions. WNS has consistently been recognized as a leader in analyst reports such as Everest Group's PEAK Matrix and has reported strong revenue growth, reflecting its reputation as a trusted partner for enterprise digital transformation and operational excellence.
Company Details
Connect With Us
Websitewns.com
