Associate – Operations Jobs at Allstate Pune - Apply Now | ₹3-5 LPA

About Allstate

For over 90 years, Allstate has been dedicated to protecting families and their belongings from life's uncertainties. The company has consistently led the industry in innovation, from safety advocacy to advanced pricing methods, telematics, and digital protection solutions.

Position Overview

The Associate – Operations role involves managing high-volume inbound calls and delivering exceptional customer service for property damage claims. This position supports borrowers and contractors by guiding them through the claims process, resolving inquiries, and ensuring timely disbursement of claim funds.

Key Responsibilities

• Assist with borrower follow-ups and help desk queries
• Maintain schedule adherence, attendance, and availability standards
• Update records and systems accurately
• Handle inbound calls from borrowers, contractors, and insurance adjusters
• Deliver precise and timely customer service to ensure high satisfaction
• Work on claim packets during low call volumes

Required Qualifications

• High School Diploma or GED (Preferred)
• 0–2 years of relevant experience (Preferred)
• Combination of education and experience may be considered

Skills Required

• Answering telephones
• Customer service and resolution
• Client-facing communication
• Property damage claim handling
• Quality control
• Service delivery
• Voice communications

Work Mode

Hybrid – Combination of in-office and remote work days.

Equal Opportunity

Allstate is committed to creating an inclusive workplace where all employees feel respected and valued. The company prohibits discrimination based on various personal attributes and complies with applicable laws regarding fair employment practices.