Overview
Job Description
As an Employee Engagement Lead, primary responsibilities include creating a positive work environment by developing engagement strategies such as employee recognition programs and team building activities supported by collaboration with respective client area leaders, HR, and support groups.
Key Responsibilities
- Oversee inbound customer interactions across calls, chats, and emails to ensure a seamless customer experience.
- Ensure customer queries, concerns, and complaints are resolved accurately and within established timelines.
- Drive customer satisfaction by ensuring consistent, courteous, and professional communication standards.
- Monitor escalations and provide timely resolution to complex customer issues.
Qualifications
At least 2nd year college level or Senior High graduate with 0 to 1 year of experience.
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Key Skills
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Education Requirements
- At least 2nd year college level or Senior High graduate
Eligible Batch Years
EXL
EXL (EXL Service Holdings, Inc.) is a global data analytics, digital operations, and business process management company headquartered in New York, United States. Founded in 1999, the company helps organizations transform their operations using data, artificial intelligence, and domain expertise. EXL serves clients across industries such as insurance, healthcare, banking and financial services, retail, and travel, providing services that include analytics, AI-driven decision support, finance and accounting outsourcing, and customer operations.
With a workforce of tens of thousands of employees operating across North America, Europe, Asia, and other global delivery centers, EXL is recognized as a leading provider in the analytics-led outsourcing and digital transformation space. The company combines deep industry knowledge with advanced data science and cloud technologies to help enterprises improve efficiency, manage risk, and enhance customer experience. In recent years, EXL has strengthened its analytics and AI capabilities through acquisitions and platform investments, positioning itself as a prominent player in data-driven business services.
Company Details
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Websiteexlservice.com