Overview
Job Description
We are looking for an Executive to join our Digital Operations team. The role requires working knowledge of any Global Distribution System (GDS). You should be familiar with GDS operations, refunds, fares, and pricing. A travel certification is mandatory. You should understand different fare and routing types and have good geographical knowledge of travel destinations.
Strong communication skills and attention to detail are essential. You will maintain high accuracy and productivity standards while showing a willingness to learn. You will interact with clients via email to resolve queries and build strong working relationships with customers. You will also participate in process improvement initiatives and remain flexible and change-ready in a dynamic work environment.
Key Responsibilities
- Use working knowledge of any GDS to handle travel bookings and related tasks.
- Manage refunds, fares, and pricing processes accurately.
- Apply knowledge of different fare and routing types to assist clients.
- Maintain high accuracy and productivity standards while learning new skills.
- Resolve client queries through email and build positive working relationships.
- Participate in process improvement initiatives and adapt to a dynamic work environment.
Qualifications
Higher Education Diploma with 0-2 years of relevant experience.
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Key Skills
Related Tags
Education Requirements
- Higher Education Diploma
Eligible Batch Years
EXL
EXL (EXL Service Holdings, Inc.) is a global data analytics, digital operations, and business process management company headquartered in New York, United States. Founded in 1999, the company helps organizations transform their operations using data, artificial intelligence, and domain expertise. EXL serves clients across industries such as insurance, healthcare, banking and financial services, retail, and travel, providing services that include analytics, AI-driven decision support, finance and accounting outsourcing, and customer operations.
With a workforce of tens of thousands of employees operating across North America, Europe, Asia, and other global delivery centers, EXL is recognized as a leading provider in the analytics-led outsourcing and digital transformation space. The company combines deep industry knowledge with advanced data science and cloud technologies to help enterprises improve efficiency, manage risk, and enhance customer experience. In recent years, EXL has strengthened its analytics and AI capabilities through acquisitions and platform investments, positioning itself as a prominent player in data-driven business services.
Company Details
Connect With Us
Websiteexlservice.com