Overview
About the Role
The Client Operations team delivers client support for S&P Global Market Intelligence business intelligence tools by engaging in investigative conversations, encouraging product adoption, and helping drive revenue. The team operates globally with members across the US, Philippines, and Pakistan.
As part of the Client Services group, you will act as a product generalist for the Capital IQ and Capital IQ Pro platforms. The role requires close collaboration with teammates and regular interaction with internal teams including Sales, Content, Product, and Technical Support.
The Impact
This position serves as a key client-facing role. You will respond to client inquiries, advocate for their needs, and demonstrate strong knowledge of the platform, datasets, and industries covered. Clients often include leading financial institutions that rely on the team for clarity and insights.
Responsibilities
- Deliver customer support to clients, distributors, and internal staff through phone, email, and web chat for industry, content, and product-related questions.
- Support clients from sectors such as Investment Banking, Private Equity, Investment Management, Financial Corporates, and Non‑Financial Corporates.
- Contribute to training and mentoring new hires after developing expertise in best practices and product knowledge.
- Provide feedback to improve product usability, data quality, and presentation.
- Collaborate with Senior Associates on projects that build subject matter expertise.
- Work with clients to identify template opportunities and guide them through the template creation process.
Basic Qualifications
- Bachelor's degree in Economics or Finance, or relevant professional experience.
- Knowledge of financial markets or the global economy.
- Ability to use common computer programs and digital tools.
- Strong ability to communicate and collaborate within a team environment.
About S&P Global Market Intelligence
S&P Global Market Intelligence delivers deep data, research, and technology solutions that help organizations make informed decisions. The company provides insights and analytical tools that enable customers to operate with confidence and expand their perspective on global markets.
The organization brings together a global workforce dedicated to delivering essential intelligence that supports businesses, governments, and institutions around the world.
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Key Skills
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Education Requirements
- Bachelor's degree in Economics
- Bachelor's degree in Finance
Eligible Batch Years
S&P Global
S&P Global is a leading multinational provider of financial information, analytics, and market intelligence. Founded in 1860, the company delivers essential data, benchmarks, and insights to help businesses, governments, and individuals make informed decisions. With a mission to transform data into actionable intelligence, S&P Global operates across multiple segments including Ratings, Market Intelligence, Commodity Insights, and Indices, serving clients worldwide.
Headquartered in New York City, USA, S&P Global employs over 35,000 professionals across more than 30 countries. It is renowned for its credit ratings, widely used by investors and financial institutions to assess creditworthiness, and for its S&P Dow Jones Indices, which include globally recognized benchmarks like the S&P 500. In recent years, the company has expanded its capabilities through strategic acquisitions, such as the merger with IHS Markit in 2022, strengthening its position as a premier source of integrated data and analytics in the financial services industry.
Company Details
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