Overview
Job Description
Function Description: CBU – Voice handles consumer credit bureau inquiries by investigating and contacting credit bureau agencies to update card member information.
Purpose of the Role: Requires a very thorough and careful investigation using a range of credit details available from different sources, checking and correcting credit bureau reporting based on card member history and current status, and resolving card member concerns via calls and emails.
Key Responsibilities
Provide accurate and up-to-date information in response to card member disputes and inquiries. Provide support to internal departments, including Risk Management and Compliance.
Qualifications
- Bachelor's degree
- Not more than 5 years of difference between highest education degree completion date and joining date
- Should not have enrolled in any prior Government Apprenticeship programs
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- A willingness to learn and adapt to new tasks and challenges
- Ability to maintain confidentiality
- Should be comfortable working in night shifts window (6:30 PM - 3:00 AM IST)
Preferred Qualifications
- Proficiency in basic computer applications (e.g., Microsoft Office Suite)
- Ability to work effectively in a team environment
- Proficiency in the English language
Compliance Language
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you'll experience this powerful backing:
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Career development and training opportunities
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
Related Tags
Education Requirements
- Bachelor's degree
Eligible Batch Years
American Express
American Express Company (Amex) is a globally recognized multinational financial services corporation, founded in 1850 and headquartered in New York City, USA. Known for its premium charge cards, credit cards, and travel-related services, American Express has built a reputation for exceptional customer service, strong brand loyalty, and catering to affluent consumers and businesses. The company's mission is to provide trusted, innovative payment, travel, and expense management solutions that enrich the lives of its customers and help them achieve their goals.
With over 60,000 employees worldwide, American Express operates in more than 130 countries, serving millions of cardholders and merchants. It consistently ranks among the world's most valuable brands and is recognized for its commitment to diversity, sustainability, and digital innovation. Recent achievements include expanding its digital payment capabilities, forging strategic partnerships in fintech, and enhancing rewards programs to meet evolving customer needs. American Express continues to play a leading role in shaping the future of global payments and financial services.
Company Details
Connect With Us
Websiteamericanexpress.com