American Express Hiring Apprentice (Gurugram) | Customer Service

Job Description

Every member of our Operations Team Care Professionals represents the American Express Brand. They take their work personally because they are more than just a friendly voice, they are problem solvers and relationship builders. The people you will work with, and the customers you will care for, value your passion and unique personality as much as we do. We manage the customer relationship with the bank by handling everything from updating addresses to processing applications.

Key Responsibilities

• Manage and process New Banking products applications
• Service Clients through Inbound/Outbound calls, Shift timings - 24x7 Rotational
• Ensure established compliance measures are met when completing set-up and maintenance of accounts
• Check against incoming Banking Products Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements
• Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care in a fast-paced, structured service center environment
• Document necessary account information and offer solutions that benefit the customer and our business
• Maintain acceptable performance standards
• Error-free, effective and efficient processing of applications

Qualifications

Minimum Qualifications

• Bachelor's degree
• Not more than 5 years of difference between highest education degree completion date and joining date
• Should not have enrolled in any prior Government Apprenticeship programs
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• A willingness to learn and adapt to new tasks and challenges

Preferred Qualifications

• Proficiency in basic computer applications (e.g., Microsoft Office Suite)
• Ability to work effectively in a team environment

Compliance Language

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviours, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you'll experience this powerful backing:

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Career development and training opportunities

About the Company

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.