Alcon Hiring Benefits Associate in Bangalore - Global Benefits

Job Summary

The Benefits Associate is an entry-level role in the HR Service Center. It provides Tier-1 colleague support for benefits questions and transactions across assigned countries or populations. The role is the first point of contact for routine inquiries, case intake, and basic issue resolution, and it coordinates with payroll, external vendors, and the Global Benefits COE to keep service timely and accurate.

The role supports day-to-day benefits administration, including enrollments, changes, terminations, vendor coordination, and payroll-related benefits updates. A key responsibility is reconciliation work, covering colleague census, eligibility, pension contribution, invoice, and premium reviews, so that records and payments stay accurate. Because reconciliation can be complex, structured training and process guidance will be provided.

The role is expected to complete assigned work to a high standard and on time, in line with service-level expectations, standard operating procedures, and operational metrics. Complex cases, exceptions, and non-routine plan matters are escalated to senior team members, payroll, vendors, or the Global Benefits COE as appropriate.

Essential Job Functions

Customer Support and Case Management

• Serves as the Tier-1 contact for colleague benefits questions, routine issue resolution, and case intake through the HR Service Center.
• Escalates complex cases, exceptions, plan interpretation questions, and non-routine issues to senior team members, payroll, vendors, or the Global Benefits COE as appropriate.
• Supports claim administration and collects documentation needed for submissions or follow-up with colleagues, beneficiaries, and vendors, as applicable.

Benefits Administration

• Supports day-to-day administration, including new hire enrollments, benefit changes, life event updates, terminations, and other colleague transactions under established procedures.
• Collects and processes required documentation for enrollments, dependent or beneficiary updates, claims support, and other benefits transactions where applicable.
• Supports periodic enrollment windows, flexible benefits administration, and country-specific benefit processes as assigned.

Coordination Support (Payroll, Vendors, Stakeholders)

• Coordinates benefit-related data updates and communications with payroll, benefit vendors, and internal stakeholders.
• Coordinates benefit-related payroll inputs and follows up on payroll deduction or contribution issues to ensure accuracy and timely resolution.
• Supports administration of benefits or voucher programs not fully managed by external vendors, following defined processes and controls.

Reconciliation and Financial Administration

• Performs reconciliation work, including colleague census, eligibility, pension contribution, invoice, and premium reviews, and investigates and resolves routine discrepancies using established processes.
• Processes and reconciles benefit invoices, premium payments, allowances, reimbursements, and other assigned transactions with finance, payroll, and vendors.
• Prepares, distributes, and reconciles eligibility, enrollment, and other recurring reports used for benefits administration and vendor processing.

Retirement Programs

• Supports retirement and pension administration for designated countries or programs, including contribution updates, vendor coordination, and related follow-up, with training and guidance provided.

Process, Documentation and Continuous Improvement

• Maintains and updates process documentation, templates, and service resources to support consistent service delivery.
• Performs additional related duties as assigned by the manager or in coordination with the Global Benefits COE.

Competencies

Required proficiency level: Fundamental

• Action Oriented: Works hard, brings energy to challenging tasks, and seizes opportunities ahead of others.
• Customer Focus: Meets internal and external customer expectations, uses customer feedback for improvements, and builds trust with customers.
• Functional/Technical Skills: Has the functional and technical knowledge to perform the job at a high level.
• Informing: Shares the information people need to do their jobs and make accurate decisions, and does so in a timely way.
• Process Management: Figures out the processes needed to get work done, organizes people and activities, and simplifies complex processes to get more from fewer resources.

Preferred Skills and Experience

• Strong customer service orientation and clear communication with colleagues, vendors, and internal stakeholders
• Strong attention to detail, accuracy, and follow-through, especially when reviewing and reconciling data
• Ability to review and analyze data to identify discrepancies and trends
• Comfort working with data, reports, and common business software such as Excel and Word
• Basic understanding of service metrics and data quality concepts
• Experience with HR systems or service management tools is preferred
• Familiarity with automated workflows or digital tools that support HR processes is a plus
• Problem-solving skills and the ability to follow structured approaches to issue resolution
• Ability to handle confidential and sensitive information
• Ability to work across regions, cultures, and time zones
• Ability to communicate effectively across multiple channels (email, systems, chat)
• Ability to work with internal and external stakeholders with guidance
• Ability to learn and follow defined processes, service standards, and escalation paths
• Ability to manage multiple tasks and meet deadlines in a service center environment
• Ability to identify opportunities to improve processes and efficiency
• Training will be provided on Alcon benefits processes, systems, reconciliation activities, and country-specific requirements
• Fluent English in speaking, reading, writing, and comprehension