Customer satisfaction is a key objective for Airbus. The Training Customer Feedback (TCF) Coordinator, part of the Quality Customer Services team in India (IISQ), manages the end to end handling of training customer feedback worldwide across multiple training domains including Flight, Maintenance, Cabin, and Structure.
The role focuses on collecting feedback, calculating TCF indicators, analyzing results, and tracking improvement actions to support ongoing enhancement of training services.
The role also includes measuring business performance through the collection, consolidation, and synthesis of performance indicators. The coordinator facilitates stakeholder discussions around performance data, root cause analysis, and improvement recommendations to support decision making and targeted performance outcomes.
Candidates should hold a Bachelor's degree or equivalent and have strong English communication skills. French language skills are considered an advantage.
Airbus emphasizes integrity, compliance awareness, and responsible conduct as essential to the company’s reputation and sustainable growth.
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Airbus is a leading multinational aerospace corporation headquartered in Leiden, Netherlands, with its primary operational headquarters in Toulouse, France. Founded in 1970, Airbus has grown into one of the world's foremost manufacturers of commercial aircraft, helicopters, military transports, and space systems. The company employs over 130,000 people globally and operates across multiple continents, serving airlines, governments, and defense organizations. Its mission is to pioneer sustainable aerospace for a safe and united world, focusing on innovation, efficiency, and environmental responsibility.
Airbus is renowned for its flagship aircraft families, including the A320, A350, and the iconic A380, as well as its leadership in rotorcraft through Airbus Helicopters and its contributions to space exploration via Airbus Defence and Space. In recent years, Airbus has made significant strides in developing next-generation, low-emission aircraft and advancing urban air mobility solutions. Notably, the company has been actively engaged in hydrogen-powered aircraft research and has announced ambitious targets for achieving net-zero carbon emissions by 2050, reinforcing its position as a global leader in sustainable aviation.
Websiteairbus.com
