Accenture Trust & Safety New Associate Jobs, Hyderabad

About the Role

Accenture's Trust and Safety team helps keep online content safe and supports platform companies in improving their businesses. The team acts as an important line of defense for content quality and safety, and gives you hands-on experience. The team also tests, evaluates, and challenges AI systems and platforms, including generative AI, to improve integrity and safety.

Responsibilities

• Analyze and review user profiles, audio, video, and text-based content, and investigate, escalate, or resolve issues reported by users or flagged by the system.
• Review, classify, or remove content, and work with or proactively engage with content according to client guidelines, using specific tools and channels.
• Keep up to date with client policies, industry trends, generative AI limitations, and changes in content moderation and responsible AI regulation and governance.
• Investigate, resolve, and relay complex content issues to the wider Trust and Safety team.
• Develop and run prompt strategies to test large language models on topics such as medical advice, legal advice, and other sensitive areas.
• Assess model responses for appropriateness, inappropriateness, refusals, or disclaimers, following client definitions and guidance.
• Work with team members to build a complete understanding of responsible AI issues arising from model responses.
• Help develop best practices and guidelines for content moderation and responsible AI governance and policy.

What We Are Looking For

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and language skills.
• Ability to perform duties objectively, free from personal bias, in the best interest of client policies.
• Strong attention to detail, critical thinking, and decision-making skills.
• Comfort synthesizing and analyzing information from multiple streams.

Preferred: a deep interest in responsible AI, the internet, internet platforms, and internet culture, along with an awareness of political and social situations in the relevant market and region.

Due to the nature of the role, you may be exposed to objectionable or disturbing content. Active participation in Accenture's well-being support program for the Trust and Safety community is required.