Accenture Hyderabad Hiring Trust & Safety Associate | Freshers Eligible

Role Overview

Accenture's Trust and Safety team helps keep online content safe for platform companies. The team works as an important line of defense, improving the quality and safety of online content while building hands-on experience.

The team also tests, evaluates and challenges AI systems and platforms to improve integrity, quality and safety, including generative AI. Your work delivers value to clients while having a broader impact on society.

Key Responsibilities

• Analyze and review user profiles, audio, video and text-based content, or investigate, escalate and resolve issues reported by users or flagged by the system.
• Review, classify, remove or otherwise engage with content according to client guidelines, using specific tools and channels.
• Stay current on changing client policies, guidelines, generative AI shortcomings and advancements in content moderation and responsible AI governance.
• Investigate, resolve and relay complex content issues to the wider Trust and Safety team.
• Develop and execute prompt strategies to test large language models on topics such as medical advice, legal advice and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer or added disclaimers, according to client definitions.
• Collaborate with team members to build a full understanding of responsible AI issues based on model responses.
• Contribute to best practices and guidelines for content moderation and responsible AI governance and policy.

What We Are Looking For

• Strong coping, emotional resilience and stress-management skills.
• Excellent comprehension, communication and language skills.
• Ability to perform duties objectively, free from personal biases, in the best interest of client policies.
• Strong attention to detail, critical thinking and decision-making skills.
• Comfort synthesizing and analyzing information from multiple streams.

Preferred Qualifications

• Deep familiarity with and passion for responsible AI, the internet, internet platforms and internet culture.
• High cultural awareness of political and social situations in the relevant market and region supported.

Due to the nature of the role, you may be exposed to objectionable or disturbing content, including flashing lights or contrasting light and dark patterns. Active participation in Accenture's well-being support program, designed for the Trust & Safety community, is required.