Accenture Hyderabad Hiring Trust & Safety Associate | Freshers Eligible

Role Overview

Accenture's Trust and Safety team helps keep online content safe for platform companies. The team is an important line of defense for improving the quality and safety of online content, and it also gives members hands-on job experience. Team members test, evaluate, and challenge AI systems and platforms to improve integrity, quality, and safety, including generative AI work.

Responsibilities

• Analyze and review user profiles, audio, videos, and text-based content, and investigate, escalate, or resolve issues reported by users or flagged by the system.
• Review, classify, or remove content, and engage with it proactively, following client guidelines and using specific tools and channels.
• Keep up to date with client policies, generative AI shortcomings, and advances in content moderation and responsible AI regulation, governance, and policy.
• Investigate, resolve, and escalate complex content issues to the wider Trust and Safety team.
• Develop and run prompt strategies to test large language models on topics such as medical advice, legal advice, and other sensitive areas.
• Assess model responses for appropriateness, inappropriateness, refusals, or disclaimers, according to client definitions and guidance.
• Work with team members to build a shared understanding of responsible AI issues arising from model responses.
• Help develop best practices and guidelines for content moderation and responsible AI governance and policy.

Because of the nature of the role, you may be exposed to objectionable or disturbing content, including flashing lights or contrasting light and dark patterns.

Requirements

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and language skills
• Ability to perform duties objectively, without personal biases or beliefs, in the best interest of client policies
• Strong attention to detail, critical thinking, and decision-making skills
• Comfort synthesizing and analyzing information from multiple streams

Preferred Qualifications

• Deep familiarity with and interest in responsible AI, the internet, internet platforms, and internet culture
• Strong awareness of political and social situations in the relevant market and region supported

Active participation in Accenture's well-being support program for the Trust & Safety community is required.