Accenture Hyderabad Hiring Trust & Safety Associate | Freshers Eligible

Role Overview

Accenture's Trust and Safety team helps keep online content safe and supports platform companies in improving their businesses. The team acts as an important line of defense by improving the quality and safety of online content while giving hands-on experience with AI systems and platforms, including generative AI.

Responsibilities

• Review, classify, remove or otherwise engage with content according to client guidelines, using specific tools and channels.
• Analyze and review user profiles, audio, video and text-based content, and investigate, escalate or resolve issues reported by users or flagged by the system.
• Stay current with client policies, generative AI shortcomings, and changes in content moderation and responsible AI regulation, governance and policy.
• Investigate, resolve and relay complex content issues to the wider Trust and Safety team.
• Develop and run prompt strategies to test large language models on sensitive topics such as medical and legal advice, and assess their responses for appropriateness, refusal or disclaimers against client definitions.
• Work with team members to build a shared understanding of responsible AI issues arising from model responses.
• Contribute to best practices and guidelines for content moderation and responsible AI governance.

The role may expose you to objectionable or disturbing content, including flashing lights and contrasting light and dark patterns.

What We Are Looking For

• Active participation in Accenture's well-being support program for the Trust & Safety community.
• Strong coping, emotional resilience and stress-management skills.
• Excellent comprehension and communication skills.
• Ability to perform duties objectively, free from personal bias, in line with client policies.
• Strong attention to detail, comfort synthesizing information from multiple streams, and strong critical thinking and decision-making skills.

Preferred Qualifications

• Deep familiarity with and passion for responsible AI, the internet, internet platforms and internet culture.
• Awareness of political and social situations in the relevant market and region.

About Accenture

Accenture is a global professional services company with capabilities in digital, cloud and security, serving clients in more than 120 countries across Strategy and Consulting, Technology, Operations and Accenture Song.