Accenture Hiring Trust & Safety Associate in Hyderabad | Freshers Eligible

Role Overview

Accenture's Trust and Safety team helps platform companies improve the quality and safety of online content while building hands-on job experience. The team also tests, evaluates and challenges AI systems and platforms, including generative AI, to improve integrity and safety. Work delivered for clients has a broader impact on society.

Responsibilities

• Analyze and review user profiles, audio, video and text-based content, and investigate, escalate or resolve issues reported by users or flagged by the system.
• Review, classify, remove or otherwise engage with content according to client guidelines, using specific tools and channels.
• Keep up to date with client policies, generative AI shortcomings, content moderation advances and responsible AI regulation and governance.
• Investigate, resolve and relay complex content issues to the broader Trust and Safety team.
• Develop and run prompt strategies to test large language models on topics such as medical advice, legal advice and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusals or disclaimers according to client definitions.
• Work with team members to build a shared understanding of responsible AI issues arising from model responses.
• Contribute to best practices and guidelines for content moderation and responsible AI governance and policy.

Due to the nature of the role, you may be exposed to objectionable or disturbing content, flashing lights, and contrasting light and dark patterns.

What We Are Looking For

• Active participation in Accenture's well-being support program for the Trust & Safety community.
• Strong coping, emotional resilience and stress-management skills.
• Excellent comprehension and communication skills.
• Ability to perform duties objectively, without bias or personal beliefs, in the best interest of client policies.
• Strong attention to detail, critical thinking and decision-making skills.
• Comfort synthesizing and analyzing information from multiple streams.

Preferred Qualifications

• Deep familiarity with and passion for responsible AI, the internet, internet platforms and internet culture.
• High cultural awareness of political and social situations in the market and region supported.